IntroductionIn order to achieve the management of health care information, each institution needs to an organized department called the medical records. The duties of such a department include supporting services such as continuity of patient care, management processes of the institution, medical education programs, medical research, etc. ... So, the evaluation of medical records services can be significant means to promote the quality and quantity of health systems. This study was conducted, aiming at studying the problems of medical records in Jahrom Hospitals (Motahari & Peymani) in order to identify the strengths and weaknesses. The results were presented to the relevant authoritiesMaterial and MethodsThis is a descriptive, cross-sectional study. The subjects included the medical workers of Jahrom hospitals (Motahari & Peymani). Due to the limited number of samples, the whole community was studied. Data were collected through 5 questionnaire, the validity of which was approved after consultation with the professors and medical record staff. The reliability of the questionnaire was measured using the Cronbach alpha which proved to be about 80%. Data were analyzed using the SPSS statistical softwdepartment had a good performance based on the findings. Also, performance in the studied admission and filing units was normal. Finally, the coding unit functioned favorable and the statistical unit had a quite favorable performance.ConclusionThe necessity of the maintenance and report of the information in health care centers and designing a suitable place for the contact of patients with hospitals often requires special attention of the medical record and even hospitals managers. Therefore, Due to the importance of the productivity of human resources and variety in working process in medical record departments, using rotational and periodic systems of human resources can be effective factors in solving the problems of these departments.