JOURNAL OF BUSINESS MANAGEMENT
Year:2009 | Volume:1 | Issue:1|Papers Count:8

One of the main problems during evaluation of ETKA organization chain stores execution have been ranking and choosing several criteria and indicators at storing field and this problem is not only important in Defense Ministry and dependent organizations but also is significant at industrial management organization and stock bond market, and companies' ranking is implemented based on a criterion and an indicator, for example based on profit, sales, assets indicators… In this article the writer try to ranking the ETKA organization chain stores based on all information and financial executive indicators and for ranking he used multi indicators decision model, in the complicated advisements insist of using of sufficiency evaluation criterion he uses of several criteria and indicators. In using of multi indicator decision model he has used of compensative and adoptive model in which it ranked in the adoptive sub group of TOPSIS model. In this model we allow to communicate the indicators. For instance lower changing in an indicator will be compensated by higher changing in another indicator, since financial lists and consumption fractions at the investigation are using simultaneously for sufficiency of lower and higher state so this model will be responsive completely. Detected indicators at ranking of stores, assets, dues, sales, end price, profit and loss, and current fraction, and dues fraction, whole turn over of the assets, investment fraction and special profit fraction.

Nowadays the challenges with which banks and financial institutions are facing made them to do numerous researches and studies in this regard. In addition, the modern and sophisticated technology facilitates more and more banking services to the bankers, from one side, and to the customers, from the other side. This article tries to review the experts’ and managers’ viewpoints about programming and launching an all-inclusive software to promote and develop the banking services qualitatively and quantitatively at international banking level. Here the TELOS technique is focused on. Through questionnaire and descriptive method, the article tries to answer the how-to-do and range of the existing technical, economical, legal and operational facilities as well as the time needed for such a project. Besides, a comparison between the experts’ and managers’ viewpoints has been used and the factors involved have been prioritized as well. Based on the facts about the standing position of the above-said facilities, there can be said that a suitable opportunity exists for this project. To say more, according to the managers’ viewpoints, the comparison shows that the economical and technical facilities are the most prepared ones but the legal one is not ready yet for the program. On the contrary, the Experts believe that technical facilities are the most prepared ones and time schedule is not ready for it. In our prioritization, the foregoing facilities have been arranged as follows: technical, organizational, economical, legal and finally the required time.

The concept of customer satisfaction has attracted much attention in recent years. With investigation of 267 dual fuel automobile users in Tehran, The factors of satisfaction and loyalty have been tested upon American Customer Satisfaction Index. According to the characters of Customer Satisfaction Index, we transformed this models into multiple regression models to assessing the affects of variables on satisfaction and loyalty. All the hypothesizes accepted. Consequently, the partial least square (PLS) method was used to test the theoretical model.

Internet banking refers to systems that offer bank customers access to their accounts and general information on bank products and services through a Personal Computer (PC) or some other technical device. Internet banking products and services can include wholesale products for corporate customers as well as retail and fiduciary products for individual consumers. Thus, products and services obtained through Internet banking may mirror products and services offered through other bank delivery channels, such as Cash management, Wire transfer, Automated Clearing House (ACH) Transactions, Bill Presentment and Payment. Other Internet banking services may include providing Internet access as an Internet Service Provider (ISP).Internet banking as a subject has been receiving great attention in the banking industry and on the part of regulatory authorities. As with other areas of e-commerce, discussions about Internet banking often proceed without reference to the actual state of market developments. Historically, banks have used information systems technology to process checks (item processing), drive ATM machines (transaction processing), and produce reports (management information systems).In the past, the computer systems that made the information systems operate were rarely noticed by customers. Today, Web sites, electronic mail, and electronic bill presentment and payment systems are of significant importance for banks to reach their customers. All banking services including electronic payments, loans, deposits, or securities have become heavily dependable on information and telecommunication technology. It is mainly due to this, that the banks are the biggest users of IT equipment.However, with improvements in the quality of services the important question appears purporting whether this process can provide economic value for banks? Needless to say that every increase in the customers satisfaction does not transfer itself into the higher bank profits, especially in the case of very expensive investments in IT and telecommunication equipments. This paper describes the current state of Internet banking and discusses its implications for the banking industry and regulatory policy in Iran.

Changing the administrative system in Iran is one of the crucial subjects and it's necessity has been felt and got attention more than before. The size of administrative system is one of the features indicating its efficiency. Regarding the current problem in system, some programs have been considered in the third and fourth development plans. One of the most crucial and necessary steps before the real administration of those plans is studying the feasibility and possibility of them. This article intends to examine the feasibility of the policies taken by the previous planning and management organization with regard to rationalizing the government size during the fourth development plan by the power and control theory of John Child.The results show the degree of administrative possibility of the upper policies, Regarding rationality of government size is low. The effective factors respectively are: 1) the authorities in public organization. 2) heterogeneity of interests of decision markers and the organization, 3) dominant coalition, 4) the intuitive decisions by individual and organization, which they have important role in the failure of commitment of policies.

By universalities of World Wide Web the companies are rushing to have a presence on the web.However, many companies do not know how the web would be effective for them or how to increase the effectiveness of the web. Few empirical studies have also been done by marketing companies to find out the ways for increasing the effectiveness of their webs.By studying of the practices made by 136 managers of marketing companies in Tehran province and by using the models giving by Mr. Lynn and his collogues we found that the effectiveness of the companies can be improved if the following situations could be provided:A) Studying and familiarity of the company employees with the world utilizations of the web for reaching profitable targets and marketing strategies.B) Improving the co-operations between marketing units and IS/MIS.The other finding of the study is the priorities of variables proposed by Mr. Lynn and collogues for the effectiveness of the web in community.

Today, Oil is a determining factor as to how different states utilize its economic potentials to acquire power and credit for themselves in the globe by hosting oil fields or having control on oil reservoirs.The struggle for the latter and the oil story are closely intertwind. There are struggles that have  created many of the history most determining changes.The present paper, titled as "An Analytical Research Of External Environment For the Oil Industry" seeks to prepare the ground for managers to change their perspective in utilizing strategic planning for the future of the oil industry.Noting the above conditions, the following should be taken into great considerations by top managers of the organizations:A, Recognizing the limited foreign environments and its determining factors.B, Creating the desired outlook.C, Describing strategies for fast and flexible actions and reactions.D, Enjoying an organization with dynamic and innovative resolution.E, Gaining expertise in the rivals and suppliers strategies.F, Reviewing contacts with customers.By notice these measures in their work, managers and decision and makers in all fields, specifically in the oil industry, will be able to pace forward to a bright and desirable future besides taking advantage planning as a power engine for development of the the industry.

The present research, which focuses on retailers, have been done with the aim of examining the components which increase the motivation of the members of the distribution channel. Based on the research literature, the components of “product availability”, “product delivery date”, “profit of the channel members”, and “supporting the channel members” have been analyzed, through four subsidiary hypotheses, as the main factor that enhances the motivation of retailers.The research method was based on the objectives, functions and evaluation and was based on the descriptive cross-sectional surveyor’s measure. The research community composed of retailers of the FMCG goods (food stuff, cosmetics, hygienic, candies and chocolates) located in Tehran. The total number of samples was 150. Multi-stage cluster sampling method have been used to ensure that the samples are a good representative of the statistical research community. Established questionnaires were used to gather research data, and the validity of the contents of the questions and the reliability of the questionnaires in the initial study and examining and modifying in the sample group and finally were measured and validated with the Cronbach's alpha measure.The analysis of the results suggests that the retailers are sensitive to fulfill their commitments to the distribution companies in terms of the delivery date of their ordered goods and hope to deliver the goods to them on the exact scheduled time. The retailers are not sufficiently satisfied with the supportive actions of distribution companies since they do not provide them with new products and do not try to compensate their deficiencies. The retailers also think that the present supportive, motivational and informative policies of the distribution companies are not adequate as to make them to increase their degree of loyalty. In addition, many retailers regard the profitability of the products as an important factor that may increase their degree of loyalty.