QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

ZANJIRCHI S.M.; SAYADI TOURANLOU H.; MANSOURI HOSSEIN

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: LIBRARY AND INFORMATION SCIENCE Year:2009 | Volume:12 | Issue:2 (46) Page(s): 187-216

Download Full-Text

Persian Verion

View:

1,292

Download:

Cites:

Information Journal Paper

Title

QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE

Author(s)

ZANJIRCHI S.M. | SAYADI TOURANLOU H. | MANSOURI HOSSEIN | Issue Writer Certificate

Keywords

LIBRARY QUALITY PERFORMANCEQ3

FUZZY MAPQ3

CRITICAL SUCCESS FACTORQ3

CRITICAL FAILURE FACTORQ2

LIBQUALQ3

FUZZY LOGICQ3

Abstract

University libraries are the main source for information access; They must be updated and responsive to the increasing users needs and requirements. Therefore determining service quality strengths and weaknesses can help library managements to improve customer satisfaction continuously. This paper presents a FUZZY MAP for quality elements at first step. Using this map, strengths and weaknesses in quality are determined and then the most effective alternatives for quality improvement are defined. Results in Yazd University show that the most important success factor is the employee readiness for responding user’s questions and the most important failure factor is unsuitable working hours in library.

Cites

References

Cite

APA: Copy

ZANJIRCHI, S.M., SAYADI TOURANLOU, H., & MANSOURI, HOSSEIN. (2009). QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE. LIBRARY AND INFORMATION SCIENCE, 12(2 (46)), 187-216. SID. https://sid.ir/paper/102609/en

Vancouver: Copy

ZANJIRCHI S.M., SAYADI TOURANLOU H., MANSOURI HOSSEIN. QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE. LIBRARY AND INFORMATION SCIENCE[Internet]. 2009;12(2 (46)):187-216. Available from: https://sid.ir/paper/102609/en

IEEE: Copy

S.M. ZANJIRCHI, H. SAYADI TOURANLOU, and HOSSEIN MANSOURI, “QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE,” LIBRARY AND INFORMATION SCIENCE, vol. 12, no. 2 (46), pp. 187–216, 2009, [Online]. Available: https://sid.ir/paper/102609/en

Related Journal Papers