USAGE OF COMMUNICATION SKILLS BY MIDWIVES AND ITS RELATION TO CLIENTS’ SATISFACTION

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

TAGHIZADEH ZIBA; REZAEIPOUR AFSAR; MEHRAN ABAS; ALI MORADI Z.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: HAYAT Year:2007 | Volume:12 | Issue:4 Page(s): 47-55

Download Full-Text

Persian Verion

View:

3,263

Download:

Cites:

Information Journal Paper

Title

USAGE OF COMMUNICATION SKILLS BY MIDWIVES AND ITS RELATION TO CLIENTS’ SATISFACTION

Author(s)

TAGHIZADEH ZIBA | REZAEIPOUR AFSAR | MEHRAN ABAS | ALI MORADI Z. | Issue Writer Certificate

Keywords

MIDWIFEQ3

COMMUNICATIONQ2

CONSUMER SATISFACTIONQ4

Abstract

Background & Aim: Because of importance of COMMUNICATION and its defects which has been observed in COMMUNICATION with clients, this study has been planned and done with the aim of investigation of usage of’ COMMUNICATION skills by midwives and its relation to client's satisfaction. Methods & Materials: In a correlational study 50 midwives and 400 clients were investigated. Data collection method included observing MIDWIFE client encounter using a checklist and interviewing clients to fill out satisfaction questionnaire. Descriptive and inferential statistics included chi square test, fisher’s exact test and Pearson correlation (p<0/05) were used for data analysis. Results: The results of this study showed that midwives' COMMUNICATION skills (verbal and non- verbal) was undesirable (62% and 56%). There was no relation between demographic variables and midwives’ COMMUNICATION skills application. Just there was a relation between marital status and nonverbal COMMUNICATION skills application. Also clients' satisfaction with midwives' verbal and non-verbal COMMUNICATION skills (50% and 48/4%) was related meaningfully to midwives' COMMUNICATION skills application. There was a relation between clients' satisfaction and their age, educational status service they needed.Conclusion: According to undesirable usage of COMMUNICATION skills by midwives, administering interim training programs for midwives is recommended. Also it seems better to include COMMUNICATION skills training to MIDWIFEry curriculum.

Cites

No record.

References

Cite

APA: Copy

TAGHIZADEH, ZIBA, REZAEIPOUR, AFSAR, MEHRAN, ABAS, & ALI MORADI, Z.. (2007). USAGE OF COMMUNICATION SKILLS BY MIDWIVES AND ITS RELATION TO CLIENTS’ SATISFACTION. HAYAT, 12(4), 47-55. SID. https://sid.ir/paper/106138/en

Vancouver: Copy

TAGHIZADEH ZIBA, REZAEIPOUR AFSAR, MEHRAN ABAS, ALI MORADI Z.. USAGE OF COMMUNICATION SKILLS BY MIDWIVES AND ITS RELATION TO CLIENTS’ SATISFACTION. HAYAT[Internet]. 2007;12(4):47-55. Available from: https://sid.ir/paper/106138/en

IEEE: Copy

ZIBA TAGHIZADEH, AFSAR REZAEIPOUR, ABAS MEHRAN, and Z. ALI MORADI, “USAGE OF COMMUNICATION SKILLS BY MIDWIVES AND ITS RELATION TO CLIENTS’ SATISFACTION,” HAYAT, vol. 12, no. 4, pp. 47–55, 2007, [Online]. Available: https://sid.ir/paper/106138/en

Related Journal Papers