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Information Journal Paper

Title

Business Intelligence Dashboard in Healthcare: Lesson Learned

Pages

  184-191

Abstract

 Introduction: The present study aimed to investigate the impact of Business intelligence dashboards on creating healthcare reports. Methods: This is a cross-sectional study conducted in 2018 based on the type of data in occupational medical records of Shiraz Oil Company. First, based on non-structured interviews with occupational health authorities, the weaknesses of the existing health reporting system, the required indicators, and requirements of a Business intelligence (BI) system were gathered. Then, according to the type of information available in the occupational medical records, Business intelligence system including data warehouse and dashboards were implemented. Finally, to find out the effect of dashboards on the process of creating healthcare reports, the authors investigated the taskcomplexity, speed, and usability of the system using the cognitive walkthrough method, System Usability Scale (SUS), and Software Usability Measurement Inventory (SUMI) questionnaires. Results: Findings indicated that the existing system was not user-friendly, was difficult to use and very slow, and required a lot of experience to work with. Results show that BI dashboards can tackle these problems. Moreover, the results of the Usability evaluation of BI dashboards using the SUS and SUMI questionnaires were 90/100 and 67/73, respectively. Conclusion: Based on the results, it can be concluded that the Business intelligence dashboard can solve the problems of traditional reporting systems such as slowness and difficulty in producing analytical reports. Also, usability of BI dashboards was acceptable. Results indicated that BI dashboards could solve the mentioned problems, were much faster and user-friendlier than the existing system, and needed a little knowledge to work with. BI dashboard drastically decreases the problems of health managers in creating reports.

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    APA: Copy

    Pakdaman, Ali, Karajizadeh, Mehrdad, & NASIRI, MAHDI. (2022). Business Intelligence Dashboard in Healthcare: Lesson Learned. HEALTH MANAGEMENT AND INFORMATION SCIENCE, 9(3), 184-191. SID. https://sid.ir/paper/1119151/en

    Vancouver: Copy

    Pakdaman Ali, Karajizadeh Mehrdad, NASIRI MAHDI. Business Intelligence Dashboard in Healthcare: Lesson Learned. HEALTH MANAGEMENT AND INFORMATION SCIENCE[Internet]. 2022;9(3):184-191. Available from: https://sid.ir/paper/1119151/en

    IEEE: Copy

    Ali Pakdaman, Mehrdad Karajizadeh, and MAHDI NASIRI, “Business Intelligence Dashboard in Healthcare: Lesson Learned,” HEALTH MANAGEMENT AND INFORMATION SCIENCE, vol. 9, no. 3, pp. 184–191, 2022, [Online]. Available: https://sid.ir/paper/1119151/en

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