The Role of Customer Knowledge Management on the Professional Ethics of Banks' Loyal Customers

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

PASANDIDEH R.; JOHARI H.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Ethics in Science and Technology Year:2021 | Volume:16 | Issue:4 Page(s): 140-145

Download Full-Text

Persian Verion

View:

Download:

Cites:

Information Journal Paper

Title

The Role of Customer Knowledge Management on the Professional Ethics of Banks' Loyal Customers

Author(s)

PASANDIDEH R. | JOHARI H. | Issue Writer Certificate

Keywords

Ethics

Customer knowledge management

Customer loyalty

Abstract

Background Product and service providers cite knowledge management and communication as key competitive factors in the global economy and consider them for successful market presence. The purpose of this study is to analyze the relationship between knowledge management and Ethics with Customer loyalty in selected banks. Method This research was applied and descriptive and correlation methods were used. The statistical population included regular customers of Mellat, Melli, Pasargad and Tejarat Bank branches in Tehran, from which 1000 people were selected as a sample by the available method. The research tool was a questionnaire. The analysis method used in this research is the SEM structural equation model. To analyze the relationship between variables, after collecting data through a questionnaire, AMOS 22 statistical software was used and SPSS 22 software was used to analyze the questionnaire. Results According to the research findings, knowledge management and Ethics are related to Customer loyalty and according to model fit tests, all four banks have a relatively good fit model. Conclusion The results show that the categories of knowledge management and management Ethics have an important role in creating loyal customers.

Cites

No record.

References

No record.

Cite

APA: Copy

PASANDIDEH, R., & JOHARI, H.. (2022). The Role of Customer Knowledge Management on the Professional Ethics of Banks' Loyal Customers. ETHICS IN SCIENCE & TECHNOLOGY, 16(4 ), 140-145. SID. https://sid.ir/paper/1139238/en

Vancouver: Copy

PASANDIDEH R., JOHARI H.. The Role of Customer Knowledge Management on the Professional Ethics of Banks' Loyal Customers. ETHICS IN SCIENCE & TECHNOLOGY[Internet]. 2022;16(4 ):140-145. Available from: https://sid.ir/paper/1139238/en

IEEE: Copy

R. PASANDIDEH, and H. JOHARI, “The Role of Customer Knowledge Management on the Professional Ethics of Banks' Loyal Customers,” ETHICS IN SCIENCE & TECHNOLOGY, vol. 16, no. 4 , pp. 140–145, 2022, [Online]. Available: https://sid.ir/paper/1139238/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops