THE PROCESS-ORIENTED MODEL OF ORGANIZATIONAL MEMORY: A PREREQUISITE FOR KNOWLEDGE MANAGEMENT IN MEDICAL RECORDS DEPARTMENTS

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SADOUGHI FARAHNAZ; EBADIFARD AZAR FARBOD; AHMADI MARYAM; PIRI ZAKIEH

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Journal: Journal of Health Information Management Year:2012 | Volume:8 | Issue:6 (22) Page(s): 743-753

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Title

THE PROCESS-ORIENTED MODEL OF ORGANIZATIONAL MEMORY: A PREREQUISITE FOR KNOWLEDGE MANAGEMENT IN MEDICAL RECORDS DEPARTMENTS

Author(s)

SADOUGHI FARAHNAZ | EBADIFARD AZAR FARBOD | AHMADI MARYAM | PIRI ZAKIEH | Issue Writer Certificate

Keywords

MODELSQ3

THEORETICALQ3

KNOWLEDGE MANAGEMENTQ3

ORGANIZATIONAL MEMORYQ3

Abstract

Introduction: ORGANIZATIONAL MEMORY (OM) is a tool for implementation of KNOWLEDGE MANAGEMENT. The objective of this study was designing an OM for medical records (MR) departments.Methods: This descriptive study was carried out in 2007. The study population consisted of all employees in five teaching hospitals in Tabriz. Process and required knowledge identification was performed through questionnaires and structured interviews with 65 employees. OM MODELS were derived from the available literature and the Internet. Our model was provided according to the assessment and review of MODELS. Then, experts in health information management gave their opinion on the model by Delphi technique.Results: The studied employees believed that their performance could have been better if the required knowledge had been provided (85%). They considered OM as necessary (98%) and indicated mistakes, work slowness, dissatisfaction and confusion of clients as some subsequences of employees transfer. Most MODELS provided for OM (86%) were process-based. Our model was considered as a system in which inputs, processes and outputs were determined.Conclusion: An OM system which relates organizational knowledge to the business processes is a necessity for an MR department. This system can lead to organizational learning and productivity. In this study, a set of items and entities required for a process-based OM system were provided.

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APA: Copy

SADOUGHI, FARAHNAZ, EBADIFARD AZAR, FARBOD, AHMADI, MARYAM, & PIRI, ZAKIEH. (2012). THE PROCESS-ORIENTED MODEL OF ORGANIZATIONAL MEMORY: A PREREQUISITE FOR KNOWLEDGE MANAGEMENT IN MEDICAL RECORDS DEPARTMENTS. HEALTH INFORMATION MANAGEMENT, 8(6 (22)), 743-753. SID. https://sid.ir/paper/121625/en

Vancouver: Copy

SADOUGHI FARAHNAZ, EBADIFARD AZAR FARBOD, AHMADI MARYAM, PIRI ZAKIEH. THE PROCESS-ORIENTED MODEL OF ORGANIZATIONAL MEMORY: A PREREQUISITE FOR KNOWLEDGE MANAGEMENT IN MEDICAL RECORDS DEPARTMENTS. HEALTH INFORMATION MANAGEMENT[Internet]. 2012;8(6 (22)):743-753. Available from: https://sid.ir/paper/121625/en

IEEE: Copy

FARAHNAZ SADOUGHI, FARBOD EBADIFARD AZAR, MARYAM AHMADI, and ZAKIEH PIRI, “THE PROCESS-ORIENTED MODEL OF ORGANIZATIONAL MEMORY: A PREREQUISITE FOR KNOWLEDGE MANAGEMENT IN MEDICAL RECORDS DEPARTMENTS,” HEALTH INFORMATION MANAGEMENT, vol. 8, no. 6 (22), pp. 743–753, 2012, [Online]. Available: https://sid.ir/paper/121625/en

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