PERFORMANCE EVALUATION OF MEDICAL RECORDS DEPARTMENT WITH BALANCED SCORECARD APPROACH IN FATEMEHZAHRA HOSPITAL OF NAJAFABAD, IRAN

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AJAMI SIMA; TOFIGHI SHAHRAM; TAVAKOLI NAHID; EBADSICHANI AFSANEH

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Paper Information

Journal: Journal of Health Information Management Year:2010 | Volume:7 | Issue:1 (13) Page(s): 37-47

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Title

PERFORMANCE EVALUATION OF MEDICAL RECORDS DEPARTMENT WITH BALANCED SCORECARD APPROACH IN FATEMEHZAHRA HOSPITAL OF NAJAFABAD, IRAN

Author(s)

AJAMI SIMA | TOFIGHI SHAHRAM | TAVAKOLI NAHID | EBADSICHANI AFSANEH | Issue Writer Certificate

Keywords

PERFORMANCE ASSESSMENTQ2

MEDICAL RECORDS DEPARTMENT HOSPITALQ2

HOSPITALSQ2

Abstract

Introduction: Medical Records Department (MRD) is an important source for evaluating and planning of care services. The main goal of this research was performance evaluation of medical records department with Balanced Scorecard (BSC) approach in a hospital of Isfahan, Iran.Methods: This research was a descriptive, cross sectional in which data were collected by questionnaires, observation and forms. The population was medical records department of a hospital in Isfahan, Iran. To analyze data first of all objectives of medical records department according to mission and perspectives was setting. Then objectives were measured. Subsequently, findings from the performance will compare with expected score. If necessary, reform for the programs, activities, and plans in order to achieve the final target will be done.Results: The medical records department of this hospital was successful in providence of customer suggestion value (satisfaction). In customer perspective was customer satisfaction of admission 82%, statistics satisfaction 83%.Conclusion: Researcher proposes that it had better improve quality and period length of services, for achiving the mission of medical records department.

Cites

DETERMINATION OF ACCREDITATION MEASURES WITH CLINICAL GOVERNANCE ORIENTATION USING “BALANCED SCORECARD” APPROACH: A CASE STUDY OF SAREM WOMEN’S HOSPITAL

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APA: Copy

AJAMI, SIMA, TOFIGHI, SHAHRAM, TAVAKOLI, NAHID, & EBADSICHANI, AFSANEH. (2010). PERFORMANCE EVALUATION OF MEDICAL RECORDS DEPARTMENT WITH BALANCED SCORECARD APPROACH IN FATEMEHZAHRA HOSPITAL OF NAJAFABAD, IRAN. HEALTH INFORMATION MANAGEMENT, 7(1 (13)), 37-47. SID. https://sid.ir/paper/121872/en

Vancouver: Copy

AJAMI SIMA, TOFIGHI SHAHRAM, TAVAKOLI NAHID, EBADSICHANI AFSANEH. PERFORMANCE EVALUATION OF MEDICAL RECORDS DEPARTMENT WITH BALANCED SCORECARD APPROACH IN FATEMEHZAHRA HOSPITAL OF NAJAFABAD, IRAN. HEALTH INFORMATION MANAGEMENT[Internet]. 2010;7(1 (13)):37-47. Available from: https://sid.ir/paper/121872/en

IEEE: Copy

SIMA AJAMI, SHAHRAM TOFIGHI, NAHID TAVAKOLI, and AFSANEH EBADSICHANI, “PERFORMANCE EVALUATION OF MEDICAL RECORDS DEPARTMENT WITH BALANCED SCORECARD APPROACH IN FATEMEHZAHRA HOSPITAL OF NAJAFABAD, IRAN,” HEALTH INFORMATION MANAGEMENT, vol. 7, no. 1 (13), pp. 37–47, 2010, [Online]. Available: https://sid.ir/paper/121872/en

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