An Evaluation of the Citizens’ Satisfaction with Municipality Performance through Good Urban Governance Approach (A Case Study of Kiasar)

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abdi komeil; JAFARI MEHRABADI MARYAM; Safaee Rineh Mostafa; ALLAHYARI ASLI ARDE SHAMILA

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Paper Information

Journal: ENVIRONMENTAL BASED TERRITORIAL PLANNING (AMAYESH) Year:2019 | Volume:12 | Issue:45 Page(s): 139-166

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Title

An Evaluation of the Citizens’ Satisfaction with Municipality Performance through Good Urban Governance Approach (A Case Study of Kiasar)

Author(s)

abdi komeil | JAFARI MEHRABADI MARYAM | Safaee Rineh Mostafa | ALLAHYARI ASLI ARDE SHAMILA | Issue Writer Certificate

Keywords

urban managementQ2

good urban governanceQ1

social justiceQ2

EvaluationQ1

KiasarQ1

Abstract

In today’ s world, with the communication technology and skills progression the citizens’ expectations from the urban managers have increased. Because of this, the municipalities make their efforts to recognize the citizens’ expectations and boost the quality of service providing process and also to measure their satisfaction level. Seeking solutions to resolve the citizens’ problems and enhance urban management approaches have been proposed, one of which is known as “ good urban governance. ” The current research aims to measure Kiasar citizens’ satisfaction with urban managers’ performance and the municipality. The research has been done using a descriptive-analytical method and an applied study. The good urban governance measurement indicators have been extracted from documented references and interviewing with the experts. The sample size consisted of 250 participants sampled out of 5000 Kiasari citizens. The results of the study indicated that good urban governance of Kiasar is in average status but concerning the dimensions such as social justice, transparency, receptiveness and responsiveness to the citizens is not convenience. In addition, in order to analyze the relationship between good urban governance and these dimensions, structural modeling and path analysis have been applied. The obtained results showed that among the extracted indicators, receptiveness and responsiveness with the coefficient 0. 197 have had the highest effect and the indicator known as participation with the coefficient 0. 743 has had the lowest impact on good urban governance in Kiasar.

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APA: Copy

abdi, komeil, JAFARI MEHRABADI, MARYAM, Safaee Rineh, Mostafa, & ALLAHYARI ASLI ARDE, SHAMILA. (2019). An Evaluation of the Citizens’ Satisfaction with Municipality Performance through Good Urban Governance Approach (A Case Study of Kiasar). ENVIRONMENTAL BASED TERRITORIAL PLANNING (AMAYESH), 12(45 ), 139-166. SID. https://sid.ir/paper/130781/en

Vancouver: Copy

abdi komeil, JAFARI MEHRABADI MARYAM, Safaee Rineh Mostafa, ALLAHYARI ASLI ARDE SHAMILA. An Evaluation of the Citizens’ Satisfaction with Municipality Performance through Good Urban Governance Approach (A Case Study of Kiasar). ENVIRONMENTAL BASED TERRITORIAL PLANNING (AMAYESH)[Internet]. 2019;12(45 ):139-166. Available from: https://sid.ir/paper/130781/en

IEEE: Copy

komeil abdi, MARYAM JAFARI MEHRABADI, Mostafa Safaee Rineh, and SHAMILA ALLAHYARI ASLI ARDE, “An Evaluation of the Citizens’ Satisfaction with Municipality Performance through Good Urban Governance Approach (A Case Study of Kiasar),” ENVIRONMENTAL BASED TERRITORIAL PLANNING (AMAYESH), vol. 12, no. 45 , pp. 139–166, 2019, [Online]. Available: https://sid.ir/paper/130781/en

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