THE EFFECT OF INTERVENTION ON PATIENT'S SATISFACTION IN EMERGENCY DEPARTMENTS OF THE HOSPITALS AFFILIATED TO SHIRAZ UNIVERSITY OF MEDICAL SCIENCES

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MALEK MAKAN LEYLA; HAGHPANAH SEZANEH; MORAVEJ HOSSEIN; SHARIFI MEHRDAD

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Journal: Pars Journal of Medical Sciences Year:2010 | Volume:7 | Issue:3 Page(s): 52-61

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Information Journal Paper

Title

THE EFFECT OF INTERVENTION ON PATIENT'S SATISFACTION IN EMERGENCY DEPARTMENTS OF THE HOSPITALS AFFILIATED TO SHIRAZ UNIVERSITY OF MEDICAL SCIENCES

Author(s)

MALEK MAKAN LEYLA | HAGHPANAH SEZANEH | MORAVEJ HOSSEIN | SHARIFI MEHRDAD | Issue Writer Certificate

Keywords

EMERGENCYQ3

PATIENTSQ2

SATISFACTIONQ2

HOSPITALQ2

Abstract

Purpose: The status of providing medical services to PATIENTS in the EMERGENCY wards can be indicator of medical service delivery in every part of HOSPITAL. We determined the level of patient's SATISFACTION in EMERGENCY departments of the HOSPITALs affiliated to Shiraz University of Medical Sciences and planned appropriate interventions for promotion of this level. Methods: This research was an interventional study in the HOSPITALs affiliated to Shiraz University of Medical Sciences. We used a questionnaire with 18 items for data collection. In the first phase of our study, some interventions were implemented such as special attention to cleaning of EMERGENCY departments, more respect to PATIENTS, attending round supervision, and increased space of some EMERGENCY wards. After 6 months, the second phase of the study was done.The data were analyzed, using SPSS 11.5 software and appropriate tests. Results: 508 PATIENTS in the first stage of this study, and 585 PATIENTS in the second stage filled out the questionnaire. The level of PATIENTS' SATISFACTION improved in the post-intervention stage (P<0.05). In the pre-intervention stage, the highest and lowest levels of PATIENTS' SATISFACTION were professional and cost & comfort services, respectively. In the post-intervention stage, professional services had the highest level. Conclusion: The results of this study showed that interventions were effective on improvement of PATIENTS' SATISFACTION. Promotion of the quality of services and continuous monitoring of them could improve PATIENTS' SATISFACTION in EMERGENCY wards.

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APA: Copy

MALEK MAKAN, LEYLA, HAGHPANAH, SEZANEH, MORAVEJ, HOSSEIN, & SHARIFI, MEHRDAD. (2010). THE EFFECT OF INTERVENTION ON PATIENT'S SATISFACTION IN EMERGENCY DEPARTMENTS OF THE HOSPITALS AFFILIATED TO SHIRAZ UNIVERSITY OF MEDICAL SCIENCES. PARS JOURNAL OF MEDICAL SCIENCES (JAHROM MEDICAL JOURNAL), 7(3), 52-61. SID. https://sid.ir/paper/130830/en

Vancouver: Copy

MALEK MAKAN LEYLA, HAGHPANAH SEZANEH, MORAVEJ HOSSEIN, SHARIFI MEHRDAD. THE EFFECT OF INTERVENTION ON PATIENT'S SATISFACTION IN EMERGENCY DEPARTMENTS OF THE HOSPITALS AFFILIATED TO SHIRAZ UNIVERSITY OF MEDICAL SCIENCES. PARS JOURNAL OF MEDICAL SCIENCES (JAHROM MEDICAL JOURNAL)[Internet]. 2010;7(3):52-61. Available from: https://sid.ir/paper/130830/en

IEEE: Copy

LEYLA MALEK MAKAN, SEZANEH HAGHPANAH, HOSSEIN MORAVEJ, and MEHRDAD SHARIFI, “THE EFFECT OF INTERVENTION ON PATIENT'S SATISFACTION IN EMERGENCY DEPARTMENTS OF THE HOSPITALS AFFILIATED TO SHIRAZ UNIVERSITY OF MEDICAL SCIENCES,” PARS JOURNAL OF MEDICAL SCIENCES (JAHROM MEDICAL JOURNAL), vol. 7, no. 3, pp. 52–61, 2010, [Online]. Available: https://sid.ir/paper/130830/en

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