ANALYZING TECHNICAL LIMITATIONS OF KNOWLEDGE MANAGEMENT SYSTEM THAT AFFECT USER DISSATISFACTION

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Faridi Aghdam Azadeh; MORADI MAHMOUD; NOROUZPOUR BAHMAN

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Paper Information

Journal: Iranian Journal of Information Processing & Management Year:2015 | Volume:30 | Issue:4 Page(s): 1107-1129

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Title

ANALYZING TECHNICAL LIMITATIONS OF KNOWLEDGE MANAGEMENT SYSTEM THAT AFFECT USER DISSATISFACTION

Author(s)

Faridi Aghdam Azadeh | MORADI MAHMOUD | NOROUZPOUR BAHMAN | Issue Writer Certificate

Keywords

KNOWLEDGE MANAGEMENT SYSTEMSQ2

SYSTEM QUALITY LIMITATIONSQ2

KNOWLEDGE QUALITY LIMITATIONSQ2

SERVICE QUALITY LIMITATIONSQ2

USER DISSATISFACTIONQ2

Abstract

In today’s knowledge based economy; knowledge has become the most important competitive advantage of organizations. On the other hand, Information technology improves business values by playing an enabler role in knowledge management infrastructure. Many organizations to take advantage of the benefits of KNOWLEDGE MANAGEMENT SYSTEMS have introduced, design and use KM systems as a systematic way of applying IT to KM. These systems help organizations to improve competitive power and efficiency in knowledge management. However, there are limitations in reaching these goals leading to failure to make full use of the potential benefits of these systems. Thus, this article studies limitations in these systems through an empirical survey. By reviewing literature, limitation factors divided into three categories: SYSTEM QUALITY LIMITATIONS, KNOWLEDGE QUALITY LIMITATIONS and SERVICE QUALITY LIMITATIONS. SYSTEM QUALITY LIMITATIONS refer to the information processing system criteria. A questionnaire was developed and distributed among the users in several companies that implemented this system. Data were collected and analyzed based on 176 questionnaires related to structural modeling. Then in order to analyze the data, Warp PLS has been employed. The results show that knowledge Quality were statistically and service quality and system quality respectively the most significant factors that affects USER DISSATISFACTION and there is a positive relationship between three limitations redounded to USER DISSATISFACTION of the KNOWLEDGE MANAGEMENT SYSTEMS.

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APA: Copy

Faridi Aghdam, Azadeh, MORADI, MAHMOUD, & NOROUZPOUR, BAHMAN. (2015). ANALYZING TECHNICAL LIMITATIONS OF KNOWLEDGE MANAGEMENT SYSTEM THAT AFFECT USER DISSATISFACTION. IRANIAN JOURNAL OF INFORMATION PROCESSING & MANAGEMENT (INFORMATION SCIENCES AND TECHNOLOGY), 30(4), 1107-1129. SID. https://sid.ir/paper/131025/en

Vancouver: Copy

Faridi Aghdam Azadeh, MORADI MAHMOUD, NOROUZPOUR BAHMAN. ANALYZING TECHNICAL LIMITATIONS OF KNOWLEDGE MANAGEMENT SYSTEM THAT AFFECT USER DISSATISFACTION. IRANIAN JOURNAL OF INFORMATION PROCESSING & MANAGEMENT (INFORMATION SCIENCES AND TECHNOLOGY)[Internet]. 2015;30(4):1107-1129. Available from: https://sid.ir/paper/131025/en

IEEE: Copy

Azadeh Faridi Aghdam, MAHMOUD MORADI, and BAHMAN NOROUZPOUR, “ANALYZING TECHNICAL LIMITATIONS OF KNOWLEDGE MANAGEMENT SYSTEM THAT AFFECT USER DISSATISFACTION,” IRANIAN JOURNAL OF INFORMATION PROCESSING & MANAGEMENT (INFORMATION SCIENCES AND TECHNOLOGY), vol. 30, no. 4, pp. 1107–1129, 2015, [Online]. Available: https://sid.ir/paper/131025/en

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