Patients' Satisfaction in Hospitals of Iran: A systematic Review and Meta-Analysis

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ISFAHANI PARVANEH; Nezamdust Faezeh

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Journal: Qom University of Medical Sciences Journal Year:2019 | Volume:13 | Issue:4 Page(s): 58-72

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Information Journal Paper

Title

Patients' Satisfaction in Hospitals of Iran: A systematic Review and Meta-Analysis

Author(s)

ISFAHANI PARVANEH | Nezamdust Faezeh | Issue Writer Certificate

Keywords

Patient satisfactionQ1

PatientsQ1

HospitalsQ2

Abstract

Background and Objectives: Patients' satisfaction is one of the important indicators for measuring healthcare quality in Hospitals. The present study was performed aiming at determining the level of Patients' satisfaction in Hospitals of Iran. Methods: This study was conducted using systematic review and metaanalysis methods. All published articles on assessment of Patients' satisfaction in Hospitals of Iran in seven databases were searched, collected, and qualitatively evaluated by November 2018. Finally, 52 articles were were analyzed by statistical tests Cochran, Egger, and Forest plot using Comprehensive Meta-Analysis software. Results: In this study, overall rate of Patients' satisfaction (year 2018), was obtained to be 14. 1% (95% CI: 11. 6%-17. 2%). The highest level of Patients' satisfaction, was recorded in educational Hospitals of Tehran in 2009, was 65. 1% (95% Cl: 56. 2%-73. 1%) and the lowest Patients' satisfaction, was found in educational Hospitals of Ahvaz (year 2015), 0. 2% (95% Cl: 0%-6. 2%). A significant statistical correlation was observed between year of assessment, sample size, and Patients' satisfaction (p<0. 05). Conclusion: The results of this study indicated that the rate of Patients' satisfaction in Hospitals was below the average; thus, Health policy makers and managers should take serious measures to increase Patients' satisfaction in Hospitals.

Cites

Strategic Analysis of the Iranian Health Financing System: A Scoping Review

References

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APA: Copy

ISFAHANI, PARVANEH, & Nezamdust, Faezeh. (2019). Patients' Satisfaction in Hospitals of Iran: A systematic Review and Meta-Analysis. QOM UNIVERSITY OF MEDICAL SCIENCES JOURNAL, 13(4 ), 58-72. SID. https://sid.ir/paper/132041/en

Vancouver: Copy

ISFAHANI PARVANEH, Nezamdust Faezeh. Patients' Satisfaction in Hospitals of Iran: A systematic Review and Meta-Analysis. QOM UNIVERSITY OF MEDICAL SCIENCES JOURNAL[Internet]. 2019;13(4 ):58-72. Available from: https://sid.ir/paper/132041/en

IEEE: Copy

PARVANEH ISFAHANI, and Faezeh Nezamdust, “Patients' Satisfaction in Hospitals of Iran: A systematic Review and Meta-Analysis,” QOM UNIVERSITY OF MEDICAL SCIENCES JOURNAL, vol. 13, no. 4 , pp. 58–72, 2019, [Online]. Available: https://sid.ir/paper/132041/en

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