POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL

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ASSARIANNEJAD HOSSEIN; SHIRAZI ROUMNAN HASSAN

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Journal: Police Management Studies Year:2011 | Volume:6 | Issue:2 Page(s): 208-221

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Information Journal Paper

Title

POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL

Author(s)

ASSARIANNEJAD HOSSEIN | SHIRAZI ROUMNAN HASSAN | Issue Writer Certificate

Keywords

POLICE SERVICE ASSESSMENTQ2

SERVICE QUALITY (SERVQUAL)Q2

POLICE+10Q2

EXPECTATIONSQ2

CONCEPTIONSQ2

Abstract

Background and Objectives: Social services body, due to enhancement of competition and in order to sustains its survival and increase its profitability has been obliged to offer more diverse and higher quality services. Due to importance of the quality elevated services, the question still remains unanswered: “How can the quality of police services be assessed? The present research conducted aiming at assessment of police services quality all over the police forces offices.Method: Factors impacting the quality of police services identified through reviewing the research literature. Then, the disagreement between public’s view and management of police services offices reviewed through using various statistical tests (T test). Next, ServQual model was used for assessment of police services quality.Findings: There is significant difference between management of police services and the public regarding the quality of services provided by police forces.Conclusion: Speed in offering public’s required services are the first prioritized constituent is identified for apply reforms in manner of offering services.

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APA: Copy

ASSARIANNEJAD, HOSSEIN, & SHIRAZI ROUMNAN, HASSAN. (2011). POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL. POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ), 6(2), 208-221. SID. https://sid.ir/paper/135339/en

Vancouver: Copy

ASSARIANNEJAD HOSSEIN, SHIRAZI ROUMNAN HASSAN. POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL. POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ)[Internet]. 2011;6(2):208-221. Available from: https://sid.ir/paper/135339/en

IEEE: Copy

HOSSEIN ASSARIANNEJAD, and HASSAN SHIRAZI ROUMNAN, “POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL,” POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ), vol. 6, no. 2, pp. 208–221, 2011, [Online]. Available: https://sid.ir/paper/135339/en

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