IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

MOHAMMADIFAR Y.; AHMADI MOHAMMAD; HASHEMI SEYED DADVASH

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Journal of Iranian Cultural Research Year:2010 | Volume:3 | Issue:3 (11) Page(s): 103-127

Download Full-Text

Persian Verion

View:

2,245

Download:

Cites:

Information Journal Paper

Title

IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION

Author(s)

MOHAMMADIFAR Y. | AHMADI MOHAMMAD | HASHEMI SEYED DADVASH | Issue Writer Certificate

Keywords

CUSTOMER ORIENTATIONQ2

SATISFACTIONQ2

STATE-RUN ORGANIZATIONSQ2

TRUSTQ3

Abstract

Today, SATISFACTION of citizens is an unavoidable necessity in STATE-RUN ORGANIZATIONS which is in the apex of their goals. This paper studies the effect of TRUST in these organizations on the SATISFACTION of citizens who are served by them. SATISFACTION is influenced by different variables such as TRUST. Data was collected from a population of 8. 325 customers of 51 STATE-RUN ORGANIZATIONS through context finding method. This index of TRUST was measured covering two major areas of customer’s expectations and their mental understanding of performance of organizations. Findings show that in most cases there are differences between expectations and performance of organizations which shows that these organizations have failed to cover customer’s needs completely. The most difference observed was related to the variable of “trust in attending people complains” while the smallest difference was related to “trust in skills of employees”. On the other hand, the study of the relationship between TRUST as an index and SATISFACTION of customers indicated a correlation of 87 between the two variables. It means that as TRUST increases, so does the SATISFACTION. Therefore, TRUST can be considered a factor which increases SATISFACTION of customers. More attention to standards and increasing sensitivity of employees and directors are recommended ways for increasing the TRUST.

Cites

References

Cite

APA: Copy

MOHAMMADIFAR, Y., AHMADI, MOHAMMAD, & HASHEMI, SEYED DADVASH. (2010). IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION. IRANIAN JOURNAL OF CULTURAL RESEARCH, 3(3 (11)), 103-127. SID. https://sid.ir/paper/137028/en

Vancouver: Copy

MOHAMMADIFAR Y., AHMADI MOHAMMAD, HASHEMI SEYED DADVASH. IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION. IRANIAN JOURNAL OF CULTURAL RESEARCH[Internet]. 2010;3(3 (11)):103-127. Available from: https://sid.ir/paper/137028/en

IEEE: Copy

Y. MOHAMMADIFAR, MOHAMMAD AHMADI, and SEYED DADVASH HASHEMI, “IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION,” IRANIAN JOURNAL OF CULTURAL RESEARCH, vol. 3, no. 3 (11), pp. 103–127, 2010, [Online]. Available: https://sid.ir/paper/137028/en

Related Journal Papers