COMPARISON CUSTOMER SATISFACTION INDICES AND FINDING A MODEL FOR MEASUREMENT TAXPAYER SATISFACTION

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SEDGHI A.; SEYED JAVADIN S.R.; MOTALEBI D.; HOSSEINI S.J.; YAZDANI H.R.

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Journal: JOURNAL OF BUSINESS MANAGEMENT Year:2009 | Volume:1 | Issue:2 Page(s): 101-118

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Title

COMPARISON CUSTOMER SATISFACTION INDICES AND FINDING A MODEL FOR MEASUREMENT TAXPAYER SATISFACTION

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Keywords

CUSTOMER SATISFACTION INDEXQ2

CUSTOMER SATISFACTIONQ2

TAXQ2

TAXPAYERQ3

Abstract

This study attempts to come up with a practical frame work for evaluating the TAXpayer satisfaction for TAXation organization. In so doing, first, 22 essential factors in TAXpayer satisfaction process; were found in the literature related to the CUSTOMER SATISFACTION Indices, and then a questionnaire was constructed based on these factors. 140 experts in this field participated in the study and then the data was analyzed through the SPSS and LISREL software. The results, using factor analysis, revealed that five factors including Communication, Expectation, Rule, Culture and Human factors were important in assessing the level of the TAXpayer satisfaction that is necessary for government to successful planning for TAX income.

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APA: Copy

SEDGHI, A., SEYED JAVADIN, S.R., MOTALEBI, D., HOSSEINI, S.J., & YAZDANI, H.R.. (2009). COMPARISON CUSTOMER SATISFACTION INDICES AND FINDING A MODEL FOR MEASUREMENT TAXPAYER SATISFACTION. JOURNAL OF BUSINESS MANAGEMENT, 1(2), 101-118. SID. https://sid.ir/paper/140189/en

Vancouver: Copy

SEDGHI A., SEYED JAVADIN S.R., MOTALEBI D., HOSSEINI S.J., YAZDANI H.R.. COMPARISON CUSTOMER SATISFACTION INDICES AND FINDING A MODEL FOR MEASUREMENT TAXPAYER SATISFACTION. JOURNAL OF BUSINESS MANAGEMENT[Internet]. 2009;1(2):101-118. Available from: https://sid.ir/paper/140189/en

IEEE: Copy

A. SEDGHI, S.R. SEYED JAVADIN, D. MOTALEBI, S.J. HOSSEINI, and H.R. YAZDANI, “COMPARISON CUSTOMER SATISFACTION INDICES AND FINDING A MODEL FOR MEASUREMENT TAXPAYER SATISFACTION,” JOURNAL OF BUSINESS MANAGEMENT, vol. 1, no. 2, pp. 101–118, 2009, [Online]. Available: https://sid.ir/paper/140189/en

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