DESIGNING A MODEL FOR

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AZAR ADEL; BAYAT K.

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Journal: JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT Year:2009 | Volume:1 | Issue:1 Page(s): 3-18

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Title

DESIGNING A MODEL FOR "BUSINESS PROCESS-ORIENTATION" USING INTERPRETIVE STRUCTURAL MODELING APPROACH (ISM)

Author(s)

AZAR ADEL | BAYAT K. | Issue Writer Certificate

Keywords

PROCESS ORIENTATIONQ3

INTERPRETIVE STRUCTURAL MODELINGQ1

DRIVER POWER DEPENDENCE MATRIXQ3

CALIBRATION DIAGRAMQ3

Abstract

In today’s business world, organizations are continually striving to streamline their operations, increase their ability to respond to the market conditions and find new opportunities to differentiate themselves from their competitors; these conditions have caused them to focus more on business processes and customers. Every research has just discussed one dimension of this process, but they have failed to provide a comprehensive and integrated model including all the dimensions and indicators of business process and the interactions and interconnectedness among them. This paper reviews the literature related to business processes to identify the dimensions and indicators of business processes and then employ an advanced methodology called INTERPRETIVE STRUCTURAL MODELING approach to design an integrated and total business PROCESS ORIENTATION model. The results indicate that the comprehensive model of business PROCESS ORIENTATION includes six interactive and interconnected dimensions: structure, belief and attitudes, framework, operations strategy, performance management and process productivity: Reach ability matrix, driver power- dependence matrix and CALIBRATION DIAGRAM show that process belief and attitude is the key dimension affecting other dimensions. On the other hand, process productivity has the highest level of dependence on other dimensions and functions as an output for business PROCESS ORIENTATION modeling.

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APA: Copy

AZAR, ADEL, & BAYAT, K.. (2009). DESIGNING A MODEL FOR "BUSINESS PROCESS-ORIENTATION" USING INTERPRETIVE STRUCTURAL MODELING APPROACH (ISM). JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT, 1(1), 3-18. SID. https://sid.ir/paper/140368/en

Vancouver: Copy

AZAR ADEL, BAYAT K.. DESIGNING A MODEL FOR "BUSINESS PROCESS-ORIENTATION" USING INTERPRETIVE STRUCTURAL MODELING APPROACH (ISM). JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT[Internet]. 2009;1(1):3-18. Available from: https://sid.ir/paper/140368/en

IEEE: Copy

ADEL AZAR, and K. BAYAT, “DESIGNING A MODEL FOR "BUSINESS PROCESS-ORIENTATION" USING INTERPRETIVE STRUCTURAL MODELING APPROACH (ISM),” JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT, vol. 1, no. 1, pp. 3–18, 2009, [Online]. Available: https://sid.ir/paper/140368/en

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