Performance comparison of private agricultural insurance agents and production cooperatives using CSM & Seraqual techniques: the case of Shiraz County

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ABDOLLAHI KHOSRO; NOORIPOOR MEHDI; MALEKI RASOUL

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Journal: Iranian Journal of Agricultural Economics and Development Research Year:2017 | Volume:47-2 | Issue:4 Page(s): 839-850

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Title

Performance comparison of private agricultural insurance agents and production cooperatives using CSM & Seraqual techniques: the case of Shiraz County

Author(s)

ABDOLLAHI KHOSRO | NOORIPOOR MEHDI | MALEKI RASOUL | Issue Writer Certificate

Keywords

Agricultural InsuranceQ3

private agentsQ1

production cooperativesQ1

CSMQ1

ServqualQ1

Abstract

Among different supportive policies of agricultural sector, crop insurance as a useful solution has always been emphasized. Agricultural Insurance fund of Iran actually began its work in 1984. From 1996, some parts of its activities have been transferred to production cooperatives (PC) and continuing, some parts of its activities have also been transferred to private Agricultural Insurance (PAI) agents in 2002. To ensure effective and efficient services of these two agents (PC and PAI), it is necessary to evaluate their performance and to learn about their strengths and weaknesses. Thus, the aim of this study was to compare the performance of PC and PAI. Survey research method was used in this study. CSM and Servqual techniques were used to calculate PC and PAI performances. The results of both techniques indicated that PCs have a better performance in terms of social and economic aspects, while PAIs are better in management, general and "law and procedures" aspects. Also, calculating total performance revealed that PAIs have a better performance and farmers have been more satisfied with them.

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APA: Copy

ABDOLLAHI, KHOSRO, NOORIPOOR, MEHDI, & MALEKI, RASOUL. (2017). Performance comparison of private agricultural insurance agents and production cooperatives using CSM & Seraqual techniques: the case of Shiraz County. IRANIAN JOURNAL OF AGRICUTURAL ECONOMICS AND DEVELOPMENT RESEARCH, 47(4 ), 839-850. SID. https://sid.ir/paper/146319/en

Vancouver: Copy

ABDOLLAHI KHOSRO, NOORIPOOR MEHDI, MALEKI RASOUL. Performance comparison of private agricultural insurance agents and production cooperatives using CSM & Seraqual techniques: the case of Shiraz County. IRANIAN JOURNAL OF AGRICUTURAL ECONOMICS AND DEVELOPMENT RESEARCH[Internet]. 2017;47(4 ):839-850. Available from: https://sid.ir/paper/146319/en

IEEE: Copy

KHOSRO ABDOLLAHI, MEHDI NOORIPOOR, and RASOUL MALEKI, “Performance comparison of private agricultural insurance agents and production cooperatives using CSM & Seraqual techniques: the case of Shiraz County,” IRANIAN JOURNAL OF AGRICUTURAL ECONOMICS AND DEVELOPMENT RESEARCH, vol. 47, no. 4 , pp. 839–850, 2017, [Online]. Available: https://sid.ir/paper/146319/en

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