BUSINESS ETHIC AND ITS CONSEQUENCES FOR AFTER SALES SERVICES’ STAFF IN AUTO. INDUSTRY

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HAMIDIZADE M.R.; NEKOOEEZADE M.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Paper Information

Journal: MODIRIAT-E-FARDA Year:2010 | Volume:8 | Issue:22 Page(s): 3-14

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Information Journal Paper

Title

BUSINESS ETHIC AND ITS CONSEQUENCES FOR AFTER SALES SERVICES’ STAFF IN AUTO. INDUSTRY

Author(s)

HAMIDIZADE M.R. | NEKOOEEZADE M. | Issue Writer Certificate

Keywords

ORGANIZATIONAL CLIMATEQ3

ETHICAL BEHAVIORQ2

ROLE CONFLICTQ2

JOB SATISFACTIONQ3

Abstract

Ethics is one of social capital. If ethics doesn’t find superior position, it may destruct the economics and business at them. Among functional business areas, marketing and sales have been the most criticized functions in ethical frame. After-sales staffs are not under direct continuous supervision; rather, they are under constant pressure to reduce costs and are faced with additional temptations for unethical behavior. Various individual and organizational factors can influence the staff decisions to behave ethically or unethically. One of these determinants is organizational factors that shape business ETHICAL BEHAVIOR of employees. Organizational factors are reward and punishment system, organizational ethical climate and turnover. JOB SATISFACTION and ROLE CONFLICT was studied as consequences of ETHICAL BEHAVIOR. To answer the research questions, 165 servicemen of Irankhodro and Saipa agencies were included in the survey and determinants & consequences of ETHICAL BEHAVIOR were tested using these samples.Result suggests that ethical value, reward and punishment system, organizational ethical climate and turnover are important determinants of ETHICAL BEHAVIOR. Additionally, a serviceman’s ETHICAL BEHAVIOR leads to lower levels of ROLE CONFLICT and higher level of JOB SATISFACTION.

Cites

THE EFFECT SELECTED INDIVIDUAL CHARACTERISTICS ON THE WELL-BEING OF PROFESSIONAL ACCOUNTANTS AND MEDIATOR ROLE OF ISLAMIC ETHICS AND ETHICAL CLIMATE OF THE ORGANIZATION

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APA: Copy

HAMIDIZADE, M.R., & NEKOOEEZADE, M.. (2010). BUSINESS ETHIC AND ITS CONSEQUENCES FOR AFTER SALES SERVICES’ STAFF IN AUTO. INDUSTRY. MODIRIAT-E-FARDA, 8(22), 3-14. SID. https://sid.ir/paper/147460/en

Vancouver: Copy

HAMIDIZADE M.R., NEKOOEEZADE M.. BUSINESS ETHIC AND ITS CONSEQUENCES FOR AFTER SALES SERVICES’ STAFF IN AUTO. INDUSTRY. MODIRIAT-E-FARDA[Internet]. 2010;8(22):3-14. Available from: https://sid.ir/paper/147460/en

IEEE: Copy

M.R. HAMIDIZADE, and M. NEKOOEEZADE, “BUSINESS ETHIC AND ITS CONSEQUENCES FOR AFTER SALES SERVICES’ STAFF IN AUTO. INDUSTRY,” MODIRIAT-E-FARDA, vol. 8, no. 22, pp. 3–14, 2010, [Online]. Available: https://sid.ir/paper/147460/en

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