SURVEY ON CONFLICT LEVEL AND CONFLICT MANAGEMENT STRATEGIES AMONG NURSES IN GENERAL HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES

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GHASEMYANI SHABNAM; POURREZA ABOULGHASEM; MAHMOODI MAHMOOD

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Journal: Payavard Salamat Year:2017 | Volume:11 | Issue:1 Page(s): 20-30

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Title

SURVEY ON CONFLICT LEVEL AND CONFLICT MANAGEMENT STRATEGIES AMONG NURSES IN GENERAL HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES

Author(s)

GHASEMYANI SHABNAM | POURREZA ABOULGHASEM | MAHMOODI MAHMOOD | Issue Writer Certificate

Keywords

CONFLICT MANAGEMENTQ1

NURSEQ2

HOSPITALQ2

TUMSQ2

IRANQ2

Abstract

Background and Aim: Conflict, is a natural and inevitable phenomenon in any organization. Nursing organizations, especially due to environmental stresses, nature of work, variety of interaction, responsibilities and staff are vulnerable to conflict. The purpose of this study was to determine the level of conflict, cause of conflict and CONFLICT MANAGEMENT strategies among NURSEs in selected HOSPITALs of Tehran University of Medical Sciences (TUMS) in 2013.Materials and Methods: This research is cross-sectional and descriptive – analytic study. The research sample included 240 NURSEs at four HOSPITALs of Tehran University of Medical Sciences. In order to measure conflict level dubrins conflict level questionnaire and for measure CONFLICT MANAGEMENT Robins CONFLICT MANAGEMENT strategies were used, for survey to accept or reject the study hypothesis, Chi-square and Fisher's exact tests with SPSS software was performed.Results: Results showed that the NURSE's conflict level was located at average level. Factors relating NURSE practitioner frequent cause of conflict, identified strategies of CONFLICT MANAGEMENT were solution orientation, non-intervention, control, In the present study conflict level had showed significant statistical relation with age of NURSEs (p=0.048(.Control strategy had showed significant statistical relation with age (p=0.006) and work experience (p=0.024). Solving oriented strategy had showed significant statistical relation with age (p=0.02).Conclusion: Conflict is a two-dimensional phenomenon, conflict can be both positive and negative results, how to deal with conflict, it is crucial for consequences.

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APA: Copy

GHASEMYANI, SHABNAM, POURREZA, ABOULGHASEM, & MAHMOODI, MAHMOOD. (2017). SURVEY ON CONFLICT LEVEL AND CONFLICT MANAGEMENT STRATEGIES AMONG NURSES IN GENERAL HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES. PAYAVARD-SALAMAT, 11(1), 20-30. SID. https://sid.ir/paper/149674/en

Vancouver: Copy

GHASEMYANI SHABNAM, POURREZA ABOULGHASEM, MAHMOODI MAHMOOD. SURVEY ON CONFLICT LEVEL AND CONFLICT MANAGEMENT STRATEGIES AMONG NURSES IN GENERAL HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES. PAYAVARD-SALAMAT[Internet]. 2017;11(1):20-30. Available from: https://sid.ir/paper/149674/en

IEEE: Copy

SHABNAM GHASEMYANI, ABOULGHASEM POURREZA, and MAHMOOD MAHMOODI, “SURVEY ON CONFLICT LEVEL AND CONFLICT MANAGEMENT STRATEGIES AMONG NURSES IN GENERAL HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES,” PAYAVARD-SALAMAT, vol. 11, no. 1, pp. 20–30, 2017, [Online]. Available: https://sid.ir/paper/149674/en

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