PERFORMANCE EVALUATION OF ORGANIZATION USING BSC: A CASE STUDY

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VALMOHAMMADI CH.; FIROUZEH N.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR) Year:2010 | Volume:7 | Issue:18 Page(s): 72-87

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Title

PERFORMANCE EVALUATION OF ORGANIZATION USING BSC: A CASE STUDY

Author(s)

VALMOHAMMADI CH. | FIROUZEH N. | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ2

BALANCED SCORE CARDQ2

SHANNON ENTROPYQ1

CASE STUDYQ2

Abstract

The aim of this study is to provide a model for PERFORMANCE EVALUATION of a renowned organization which is active in the field of training and management consulting services, using BALANCED SCORE CARD (BSC). Based on this model, after recognizing and clarifying the mission and vision of the organization, goals of the organization in each of four perspectives of BSC, i.e. financial, customer, business process and growth and learning were explained. Then measures of each perspective according to the characteristics of the organization were identified. To evaluate the performance of the organization and to identify the strengths and weaknesses of the organization which can help provide improvement opportunities, the importance coefficient of these measures were calculated and measures with lesser importance were omitted. Then using entropy Shannon these measure were weighed. In order to identify the level of effectiveness of the designed measures in a three and six month period the performance of the organization was evaluated .The results showed that the organization has been successful towards meeting its goals and the measures of the organization have been well perceived by the employees.

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APA: Copy

VALMOHAMMADI, CH., & FIROUZEH, N.. (2010). PERFORMANCE EVALUATION OF ORGANIZATION USING BSC: A CASE STUDY. JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR), 7(18), 72-87. SID. https://sid.ir/paper/151494/en

Vancouver: Copy

VALMOHAMMADI CH., FIROUZEH N.. PERFORMANCE EVALUATION OF ORGANIZATION USING BSC: A CASE STUDY. JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR)[Internet]. 2010;7(18):72-87. Available from: https://sid.ir/paper/151494/en

IEEE: Copy

CH. VALMOHAMMADI, and N. FIROUZEH, “PERFORMANCE EVALUATION OF ORGANIZATION USING BSC: A CASE STUDY,” JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR), vol. 7, no. 18, pp. 72–87, 2010, [Online]. Available: https://sid.ir/paper/151494/en

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