Determining the Effectiveness of the Treatment Services Outsourcing Policy on the Development of Human Resources: A Mixed-methods Study

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Moradi Reza; Kargar Shahamat Bahman; Bagher Salimi Saeed

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Journal Paper

Paper Information

Journal: Journal of Health And Care Year:2024 | Volume:26 | Issue:3 Page(s): 227-238

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Title

Determining the Effectiveness of the Treatment Services Outsourcing Policy on the Development of Human Resources: A Mixed-methods Study

Author(s)

Moradi Reza | Kargar Shahamat Bahman | Bagher Salimi Saeed | Issue Writer Certificate

Keywords

Treatment Service

Human Resources Management

Outsourcing

Abstract

Background: Outsourcing refers to the transfer of services or functions that an organization traditionally performs to an external provider, controlled by a contract or cooperative management. This research aims to determine the effectiveness of the Treatment Services Outsourcing policy on the development of human resources. Methods: This was a mixed methods study with qualitative and quantitative phases responding to its purpose. In the qualitative phase, 10 senior managers of the Universities of Medical Sciences in the second major region (Ardabil, Tabriz, Urmia, Khalkhal, Sarab, Maragheh, and Khoy) were interviewed and the results were analyzed using the grounded theory method, and MAXQDA v3 software. In the quantitative phase, 380 employees and managers of the above-mentioned Universities were selected by stratified random sampling method and responded to the questionnaires on the Outsourcing process of Treatment Service operations and human resource management. Quantitative data were analyzed using SPSS version 20 and Lisrel v10 software using structural equation testing. Results: The results showed that all the identified factors, including the mediating and contextual factors of the Outsourcing of Treatment Service operations, have an impact on the development of human resources. Furthermore, based on the regression analysis, the impact of dimensions and indicators of Treatment Service Outsourcing processes on the development of human resource management was 0. 59. Conclusion: The results confirmed the effectiveness of the Outsourcing policy of Treatment Services on human resources development. Therefore, it seems that performing more Outsourcing of Treatment Services can positively influence the development of human resources.

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