Examining the Relationship Between Nurses' Communication Skills and Patients' Trust in Nurses and Caregiving Behaviors of Nurses

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Taghavi Mohammad Mahdi; Jasemi Madineh; Eghtedar Samereh; Alinejad Vahid

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Journal Paper

Paper Information

Journal: Nursing And Midwifery Journal Year:2024 | Volume:8 | Issue:10 Page(s): 887-896

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Information Journal Paper

Title

Examining the Relationship Between Nurses' Communication Skills and Patients' Trust in Nurses and Caregiving Behaviors of Nurses

Author(s)

Taghavi Mohammad Mahdi | Jasemi Madineh | Eghtedar Samereh | Alinejad Vahid | Issue Writer Certificate

Keywords

Caregiving Behaviors

Communication Skills

Nurses

Patient Trust

Abstract

Background & Aim: Effective communication between Nurses and patients facilitates the gathering of important information and the making of appropriate decisions in healthcare. This communication helps to better understand patients' needs and emotions, improves Caregiving Behaviors, and builds mutual trust. The aim of this study was to examine the relationship between Nurses' Communication Skills, Patient Trust in Nurses, and nursing behaviors.
Materials & Methods: This descriptive-correlational study was conducted in 2023 at hospitals in Urmia. A total of 100 Nurses and 300 patients participated. Data were collected using questionnaires on nurse-patient communication, nursing behaviors, and Patient Trust in Nurses, and were analyzed using SPSS version 22 through descriptive and inferential statistics.
Results: The mean age of patients was 49.57 ± 18.23 years. Of the patients, 138 were male (46.5%) and 159 were female (53.5%). The mean age of Nurses was 29.66 ± 4.33 years, with an average work experience of 5.42 years. The analysis revealed a significant positive correlation between "nurse-patient communication and caregiving behavior" (r=0.751), "nurse-patient communication and Patient Trust" (r=0.561), and "nursing behavior and Patient Trust" (r=0.618) (P<0.001).
Conclusion: The study showed that effective nurse-patient communication positively impacts Patient Trust and nursing behaviors. The majority of patients rated their communication with Nurses as high. Therefore, enhancing Nurses' Communication Skills through educational programs and creating a supportive environment can improve the quality of nursing services.

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