A COMPREHENSIVE PERFORMANCE EVALUATION OF THE CUSTOMS DEPARTMENT USING THE BALANCED SCORECARD (CASE STUDY: WEST AZERBAIJAN, KERMANSHAH AND KURDISTAN PROVINCES)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

NAZARIPOUR MOHAMMAD

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Year:2013 | Volume:8 | Issue:23 Page(s): 63-77

Download Full-Text

Persian Verion

View:

1,303

Download:

Cites:

Information Journal Paper

Title

A COMPREHENSIVE PERFORMANCE EVALUATION OF THE CUSTOMS DEPARTMENT USING THE BALANCED SCORECARD (CASE STUDY: WEST AZERBAIJAN, KERMANSHAH AND KURDISTAN PROVINCES)

Author(s)

NAZARIPOUR MOHAMMAD | Issue Writer Certificate

Keywords

BALANCED SCORECARDQ2

PERFORMANCE EVALUATIONQ2

PERFORMANCE MEASURESQ2

CUSTOMS IN WEST AZERBAIJANQ2

KERMANSHAHQ1

KURDISTAN PROVINCES AND IRANQ1

Abstract

The current paper aimed at utilizing the BALANCED SCORECARD (BSC) framework in evaluating the Customs Department in West Azerbaijan, KERMANSHAH and Kurdistan provinces of Iran. The BSC evaluates organization in terms of financial performance, customer satisfaction, internal process, and growth and organization learning. Financial performance was measured by examining revenues, expenditures, and ratio of customs revenues to total local revenues for the period (2007-2011). Regarding the customer perspective, a random sample of (384) customers of clearance customs was selected. The customers were asked to fill out a survey that measured their level of satisfaction about the Customs Department in regards to providing services and procedures. In addition, a random sample consisted of (280) of the employees of Customs Department in these provinces was chosen to fill out the survey regarding their assessment of the internal process and growth and organization learning perspectives of the BSC. The findings reported that the financial performance of Customs Department was negative for the whole study period (2007-2011) in terms of the amount of Rials collected, revenues minus expenditures, and customs revenues as a share of total local revenues. Clearance customs customers reported a suitable satisfaction level toward the customs services and procedures. Analysis showed that customs employees had a suitable level of satisfaction toward both internal process and growth and organization learning of the BSC’s dimensions. The analysis revealed that West Azerbaijan province was better than KERMANSHAH and Kurdistan provinces in all perspectives of BSC.

Cites

No record.

References

No record.

Cite

APA: Copy

NAZARIPOUR, MOHAMMAD. (2013). A COMPREHENSIVE PERFORMANCE EVALUATION OF THE CUSTOMS DEPARTMENT USING THE BALANCED SCORECARD (CASE STUDY: WEST AZERBAIJAN, KERMANSHAH AND KURDISTAN PROVINCES). JOURNAL OF INDUSTRIAL MANAGEMENT, 8(23), 63-77. SID. https://sid.ir/paper/171196/en

Vancouver: Copy

NAZARIPOUR MOHAMMAD. A COMPREHENSIVE PERFORMANCE EVALUATION OF THE CUSTOMS DEPARTMENT USING THE BALANCED SCORECARD (CASE STUDY: WEST AZERBAIJAN, KERMANSHAH AND KURDISTAN PROVINCES). JOURNAL OF INDUSTRIAL MANAGEMENT[Internet]. 2013;8(23):63-77. Available from: https://sid.ir/paper/171196/en

IEEE: Copy

MOHAMMAD NAZARIPOUR, “A COMPREHENSIVE PERFORMANCE EVALUATION OF THE CUSTOMS DEPARTMENT USING THE BALANCED SCORECARD (CASE STUDY: WEST AZERBAIJAN, KERMANSHAH AND KURDISTAN PROVINCES),” JOURNAL OF INDUSTRIAL MANAGEMENT, vol. 8, no. 23, pp. 63–77, 2013, [Online]. Available: https://sid.ir/paper/171196/en

Related Journal Papers