MEASURING CITIZEN SATISFACTION OF MUNICIPAL PERFORMANCE (CASE STUDY: CITY OF ZAHEDAN)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

KARIMIAN BOSTANI M.; BLAOUCHI O.; JOUBEH S.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE) Year:2013 | Volume:8 | Issue:22 Page(s): 117-131

Download Full-Text

Persian Verion

View:

2,054

Download:

Cites:

Information Journal Paper

Title

MEASURING CITIZEN SATISFACTION OF MUNICIPAL PERFORMANCE (CASE STUDY: CITY OF ZAHEDAN)

Author(s)

KARIMIAN BOSTANI M. | BLAOUCHI O. | JOUBEH S. | Issue Writer Certificate

Keywords

SATISFACTIONQ1

CITIZENSQ2

PUBLIC SERVICESQ1

MUNICIPAL PERFORMANCEQ2

THE CITY OF ZAHEDANQ1

Abstract

In this paper, the SATISFACTION of the CITIZENS of the MUNICIPAL PERFORMANCE, the public service with descriptive and analytical (statistical method has been analyzed. Information collected through the questionnaire with a sample size of 275 in the three regions in Zahedan city has been done. Based on the results obtained, SATISFACTION levels in 91% of CITIZENS, average and below it. One-sample T-test, medium to low, SATISFACTION of CITIZENS of the MUNICIPAL PERFORMANCE and the PUBLIC SERVICES provided by the Zahedan Municipal confirms. The stepwise regression testing with the social dimension of the coefficient (R2) 0.683, has had the most effect on the level of SATISFACTION. The Beta value obtained shows that the welfare change to 305, the standard deviation of SATISFACTION of the council's performance in providing PUBLIC SERVICES affects and has the greatest impact on SATISFACTION. The Pearson correlation test, reflecting an approval, there are high and significant correlation between two variables SATISFACTION and PUBLIC SERVICES are provided. But analysis of variance and independent-sample Tests, there is no relationship between demographic variables (age, gender) and the SATISFACTION of CITIZENS do not approve.

Cites

CITIZENS' SATISFACTION WITH THE PERFORMANCE OF SUBWAYS IN TEHRAN (CASE STUDY: THE PROJECT UNDERPASS INTERSECTION IN TEHRAN'S VALIASR)

References

Cite

APA: Copy

KARIMIAN BOSTANI, M., BLAOUCHI, O., & JOUBEH, S.. (2013). MEASURING CITIZEN SATISFACTION OF MUNICIPAL PERFORMANCE (CASE STUDY: CITY OF ZAHEDAN). JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE), 8(22), 117-131. SID. https://sid.ir/paper/175825/en

Vancouver: Copy

KARIMIAN BOSTANI M., BLAOUCHI O., JOUBEH S.. MEASURING CITIZEN SATISFACTION OF MUNICIPAL PERFORMANCE (CASE STUDY: CITY OF ZAHEDAN). JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE)[Internet]. 2013;8(22):117-131. Available from: https://sid.ir/paper/175825/en

IEEE: Copy

M. KARIMIAN BOSTANI, O. BLAOUCHI, and S. JOUBEH, “MEASURING CITIZEN SATISFACTION OF MUNICIPAL PERFORMANCE (CASE STUDY: CITY OF ZAHEDAN),” JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE), vol. 8, no. 22, pp. 117–131, 2013, [Online]. Available: https://sid.ir/paper/175825/en

Related Journal Papers