Management Performance Evaluation for Academic Public Libraries

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Aligholizadeh Majid; AKBARI MOHAMMAD; ZANDIAN FATEMEH; HASSANZADEH MOHAMMAD

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Journal: JOURNAL OF STRATEGIC MANAGEMENT STUDIES Year:2014 | Volume:5 | Issue:17 Page(s): 141-165

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Information Journal Paper

Title

Management Performance Evaluation for Academic Public Libraries

Author(s)

Aligholizadeh Majid | AKBARI MOHAMMAD | ZANDIAN FATEMEH | HASSANZADEH MOHAMMAD | Issue Writer Certificate

Keywords

Organizational Excellence ModelQ2

EFQMQ2

Quality ManagementsQ1

Performance measurementQ2

Tehran State University LibraryQ2

Abstract

The aim of Paper is to analyze and evaluate the performance of management in Tehran academic public libraries based on the model of EFQM that tries to identify the weak points and strong points of the management, plan for the improvement of strong points and resolve the weak points to get to a more competent and desirable situation in the society so that they can be able to improve their services and satisfy the needs of their members and customers more than ever. The methodology used to conduct this research is a survey and to collect the data a 72 item questionnaire of European Foundation for Quality Management (EFQM) edition 2010 with some changes based on the sample of the study was distributed. The targeted sample comprised of all the middle line managers of central libraries of Tehran State universities under the supervision of Ministry of Science and Technology (70 people) that are working as supervisors of different sections of the libraries. The results of this study show us that the sum of the performance scores of state library management of Tehran city is 434. 17 (43. 42 percent) from the possible 1000 score EFQM which in Enabling section from 500 possible score 238. 37 score and in the Results section from the possible 500 scores, 195. 79 scores had been obtained. Overall this score shows a moderate performance of management in these libraries. Among 9 criteria of Organizational Excellence “ processes and services” and “ leadership” respectively gained 52. 45 (52. 45 percent) and 49. 95 (49. 95 percent) of desired condition as the highest scores and the criteria “ the results of employees” and “ the results of the society” gained respectively 35. 94 (35. 94 percent of the desired condition) and 36. 91 (36. 91 percent of the desired condition) as the lowest scores among these factors. The variance analysis test also showed us that among different public libraries of Tehran universities there is no significant difference with regard to implementing the Organizational Excellence Model.

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APA: Copy

Aligholizadeh, Majid, AKBARI, MOHAMMAD, ZANDIAN, FATEMEH, & HASSANZADEH, MOHAMMAD. (2014). Management Performance Evaluation for Academic Public Libraries. JOURNAL OF STRATEGIC MANAGEMENT STUDIES, 5(17 ), 141-165. SID. https://sid.ir/paper/181702/en

Vancouver: Copy

Aligholizadeh Majid, AKBARI MOHAMMAD, ZANDIAN FATEMEH, HASSANZADEH MOHAMMAD. Management Performance Evaluation for Academic Public Libraries. JOURNAL OF STRATEGIC MANAGEMENT STUDIES[Internet]. 2014;5(17 ):141-165. Available from: https://sid.ir/paper/181702/en

IEEE: Copy

Majid Aligholizadeh, MOHAMMAD AKBARI, FATEMEH ZANDIAN, and MOHAMMAD HASSANZADEH, “Management Performance Evaluation for Academic Public Libraries,” JOURNAL OF STRATEGIC MANAGEMENT STUDIES, vol. 5, no. 17 , pp. 141–165, 2014, [Online]. Available: https://sid.ir/paper/181702/en

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