A STUDY OF THE APPLYING KNIWLEDGE MANAGEMENT PROCESS IN A SERVICE ORGANIZATION (CASE STUDY)

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TAGHIZADEH HOUSHANG; SOLTANI FESGHANDIS GH.R.; MAHDILOUY ROUH ELAH

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Journal: PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT) Year:2010 | Volume:3 | Issue:12 Page(s): 33-48

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Title

A STUDY OF THE APPLYING KNIWLEDGE MANAGEMENT PROCESS IN A SERVICE ORGANIZATION (CASE STUDY)

Author(s)

TAGHIZADEH HOUSHANG | SOLTANI FESGHANDIS GH.R. | MAHDILOUY ROUH ELAH | Issue Writer Certificate

Keywords

KNOWLEDGE MANAGEMENTQ2

FUZZY SETSQ2

GAINING KNOWLEDGEQ2

RECORDING KNOWLEDGEQ3

KNOWLEDGE CREATIONQ2

KNOWLEDGE SHARINGQ3

APPLYING KNOWLEDGEQ3

Abstract

The purpose of this paper is to assess the use of KNOWLEDGE MANAGEMENT process and its five main stages-gaining knowledge, recordeding knowledge, knowledge transfer, KNOWLEDGE CREATION, and the application of knowledge in the organization- using fuzzy set theory. The statistical population consists of 75 members of service organization personnel. Due to the limited number of the statistical population, no sampling has been done and all the population has been studied. In order to collect data, a questionnaire has been used, the validity and reliability of which have been tested and approved. The results of the study indicate that in the organization under study the rate of applying the five main stages (process dimensions) of KNOWLEDGE MANAGEMENT is at an average level. Also, there is a considerable difference between the present situation and the desired situation of the five main stages of KNOWLEDGE MANAGEMENT in the organization under study.

Cites

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT PRACTICES AND THE PSYCHOLOGICAL EMPOWERMENT OF HUMAN RESOURCES IN MUNICIPALITY OF TEHRAN

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APA: Copy

TAGHIZADEH, HOUSHANG, SOLTANI FESGHANDIS, GH.R., & MAHDILOUY, ROUH ELAH. (2010). A STUDY OF THE APPLYING KNIWLEDGE MANAGEMENT PROCESS IN A SERVICE ORGANIZATION (CASE STUDY). PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), 3(12), 33-48. SID. https://sid.ir/paper/181889/en

Vancouver: Copy

TAGHIZADEH HOUSHANG, SOLTANI FESGHANDIS GH.R., MAHDILOUY ROUH ELAH. A STUDY OF THE APPLYING KNIWLEDGE MANAGEMENT PROCESS IN A SERVICE ORGANIZATION (CASE STUDY). PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT)[Internet]. 2010;3(12):33-48. Available from: https://sid.ir/paper/181889/en

IEEE: Copy

HOUSHANG TAGHIZADEH, GH.R. SOLTANI FESGHANDIS, and ROUH ELAH MAHDILOUY, “A STUDY OF THE APPLYING KNIWLEDGE MANAGEMENT PROCESS IN A SERVICE ORGANIZATION (CASE STUDY),” PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), vol. 3, no. 12, pp. 33–48, 2010, [Online]. Available: https://sid.ir/paper/181889/en

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