THE ASSESSMENT OF THE TOTAL QUALITY MANAGEMENT (TQM) LEVEL IN PUBLIC LIBRARY IN EAST AZARBIAJAN PROVINCE AND PRESENTING APROCEDURE FOR ITS PROWOTION

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FARNIA MOHAMMAD ALI; MOFAZFI YAMCHI SAEID

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Journal: (JOURNAL OF INSTRUCTION AND EVALUATION) JOURNAL OF EDUCATIONAL SCIENCES Year:2010 | Volume:3 | Issue:10 Page(s): 23-39

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Title

THE ASSESSMENT OF THE TOTAL QUALITY MANAGEMENT (TQM) LEVEL IN PUBLIC LIBRARY IN EAST AZARBIAJAN PROVINCE AND PRESENTING APROCEDURE FOR ITS PROWOTION

Author(s)

FARNIA MOHAMMAD ALI | MOFAZFI YAMCHI SAEID | Issue Writer Certificate

Keywords

PSYCHOLOGICAL HEALTH LIFEQ2

IDENTITY STYLESQ3

IDENTITY COMMITMENTQ3

Abstract

The present Study is descriptive survey and evaluates the level of TQM in public libraries in Eastern Azrbaijan and evaluates presents a procedure to promote it. Variables considered are: commitment, customer integration, training, realism, participation and cooperation and continuous improvement. The statisiticale population, was all 94 directors working in public libraries, East Azarbaijan and the tools for gathering data was researcher made questionnaire. The managers of public libraries in East Azarbaijan completed which includes six components with 42 questions. The reliability, using cronbach alpha was 0.75. The descriptive and inferentiale statistics were used to analyze the data. According to the results of t-test, there is significant difference between the status qua (sample average) and optimal (theoretical mean).The results indicate that the situation of public libraries in East Azarbaijan Province, based on totale quality management, in general, is relatively higher than average level and is considered desirable. This findings shows that clients' expectations in the public library in East Azarbaijan province are met very well.

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APA: Copy

FARNIA, MOHAMMAD ALI, & MOFAZFI YAMCHI, SAEID. (2010). THE ASSESSMENT OF THE TOTAL QUALITY MANAGEMENT (TQM) LEVEL IN PUBLIC LIBRARY IN EAST AZARBIAJAN PROVINCE AND PRESENTING APROCEDURE FOR ITS PROWOTION. (JOURNAL OF INSTRUCTION AND EVALUATION) JOURNAL OF EDUCATIONAL SCIENCES, 3(10), 23-39. SID. https://sid.ir/paper/183527/en

Vancouver: Copy

FARNIA MOHAMMAD ALI, MOFAZFI YAMCHI SAEID. THE ASSESSMENT OF THE TOTAL QUALITY MANAGEMENT (TQM) LEVEL IN PUBLIC LIBRARY IN EAST AZARBIAJAN PROVINCE AND PRESENTING APROCEDURE FOR ITS PROWOTION. (JOURNAL OF INSTRUCTION AND EVALUATION) JOURNAL OF EDUCATIONAL SCIENCES[Internet]. 2010;3(10):23-39. Available from: https://sid.ir/paper/183527/en

IEEE: Copy

MOHAMMAD ALI FARNIA, and SAEID MOFAZFI YAMCHI, “THE ASSESSMENT OF THE TOTAL QUALITY MANAGEMENT (TQM) LEVEL IN PUBLIC LIBRARY IN EAST AZARBIAJAN PROVINCE AND PRESENTING APROCEDURE FOR ITS PROWOTION,” (JOURNAL OF INSTRUCTION AND EVALUATION) JOURNAL OF EDUCATIONAL SCIENCES, vol. 3, no. 10, pp. 23–39, 2010, [Online]. Available: https://sid.ir/paper/183527/en

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