EXAMINE THE IMPACT OF THE IMPLEMENTATION OF THE MODEL FAST RESPONSE ORGANIZATION (FRO) ON THE QUALITY OF CIVIL MUNICIPAL SERVICES IN MUNICIPALITY OF TEHRAN (CASE STUDY: MUNICIPALITY REGION 14 OF TEHRAN)

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MOEINI TABATABAEI SEYED HAMED; ADABI HAMID REZA

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Journal: URBAN MANAGEMENT STUDIES Year:2016 | Volume:7 | Issue:24 Page(s): 33-45

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Title

EXAMINE THE IMPACT OF THE IMPLEMENTATION OF THE MODEL FAST RESPONSE ORGANIZATION (FRO) ON THE QUALITY OF CIVIL MUNICIPAL SERVICES IN MUNICIPALITY OF TEHRAN (CASE STUDY: MUNICIPALITY REGION 14 OF TEHRAN)

Author(s)

MOEINI TABATABAEI SEYED HAMED | ADABI HAMID REZA | Issue Writer Certificate

Keywords

FAST RESPONSE ORGANIZATIONQ2

QUALITY OF SERVICESQ1

THE MUNICIPALITY OF DISTRICT 14Q2

Abstract

Introduction and Aim: Today organizations take different forms issues such as the rapid and unpredictable changes, special orders, waiting for a very high level of service and face, to survive and maintain their positions. One of the newest forms of organization, rapid response was to form organizations. The aim of this study was to Examine The impact of the implementation of the model FAST RESPONSE ORGANIZATION (FRO) On the Quality of civil services in the municipality of Tehran, district 14.Research Method: Methods descriptive survey of correlation. The population of the study was, All citizens who constitute the municipality of Tehran, district 14. Using a sample of 384 randomly chosen citizens strata. The study of two fast response questionnaire with Likert scale was used and the QUALITY OF SERVICES. Validity was confirmed by the elites and experts and their reliability using Cronbach's alpha was confirmed. To test the hypothesis Kmvlmvgrvf- Smirnov test, Pearson correlation, regression, structural equation modeling (lisrel), analysis of variance and Friedman Test was used.Findings: Based on data analysis, reliability in service with the highest efficiency and the lowest operating Price impact of the extension.Conclusion: The results showed that the implementation of the FRO and it's component (time, innovation, reliability, flexibility, price) have significant effect on the QUALITY OF SERVICES in the municipality of Tehran, district 14.

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References

SURVEYING FACTORS INFLUENCING CUSTOMERS LOYALTY IN PRIVATE BANKS BASED ON FAST RESPONSE ORGANIZATION'S MODEL

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APA: Copy

MOEINI TABATABAEI, SEYED HAMED, & ADABI, HAMID REZA. (2016). EXAMINE THE IMPACT OF THE IMPLEMENTATION OF THE MODEL FAST RESPONSE ORGANIZATION (FRO) ON THE QUALITY OF CIVIL MUNICIPAL SERVICES IN MUNICIPALITY OF TEHRAN (CASE STUDY: MUNICIPALITY REGION 14 OF TEHRAN). URBAN MANAGEMENT STUDIES, 7(24), 33-45. SID. https://sid.ir/paper/199172/en

Vancouver: Copy

MOEINI TABATABAEI SEYED HAMED, ADABI HAMID REZA. EXAMINE THE IMPACT OF THE IMPLEMENTATION OF THE MODEL FAST RESPONSE ORGANIZATION (FRO) ON THE QUALITY OF CIVIL MUNICIPAL SERVICES IN MUNICIPALITY OF TEHRAN (CASE STUDY: MUNICIPALITY REGION 14 OF TEHRAN). URBAN MANAGEMENT STUDIES[Internet]. 2016;7(24):33-45. Available from: https://sid.ir/paper/199172/en

IEEE: Copy

SEYED HAMED MOEINI TABATABAEI, and HAMID REZA ADABI, “EXAMINE THE IMPACT OF THE IMPLEMENTATION OF THE MODEL FAST RESPONSE ORGANIZATION (FRO) ON THE QUALITY OF CIVIL MUNICIPAL SERVICES IN MUNICIPALITY OF TEHRAN (CASE STUDY: MUNICIPALITY REGION 14 OF TEHRAN),” URBAN MANAGEMENT STUDIES, vol. 7, no. 24, pp. 33–45, 2016, [Online]. Available: https://sid.ir/paper/199172/en

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