IMPROVING THE I.R.I POLICE INFORMATION SYSTEMS VIA DESIGNING AND PRODUCING CUSTOMER VOICE SYSTEM USING SIX PURE SIGMA

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RASTGAR ALI; RAJABI MOHAMMAD ALI; LAK BEHZAD

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Journal: Development of Logistics and Human Resource Management Year:2012 | Volume:7 | Issue:24 Page(s): 107-138

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Title

IMPROVING THE I.R.I POLICE INFORMATION SYSTEMS VIA DESIGNING AND PRODUCING CUSTOMER VOICE SYSTEM USING SIX PURE SIGMA

Author(s)

RASTGAR ALI | RAJABI MOHAMMAD ALI | LAK BEHZAD | Issue Writer Certificate

Keywords

SIX SIGMA METHODOLOGYQ2

PURE METHODOLOGYQ2

CUSTOMER VOICEQ2

INFORMATION SYSTEMS OF I.R.I POLICEQ3

Abstract

In recent decades using the information system for fulfilling the appropriate organizational missions in different financial-economic, social, and other dimensions in all organizations including I.R.I Police has had a considerable growth. And this growth and development have made a lot of social pressures and people’s demand for the fast and low-cost services in the form of information systems from I.R.I Police. In this regard, it is necessary for I.R.I Police to produce appropriate software and information systems and to make an attempt in re-engineering and promoting it and also the amount of satisfaction and use of this system in society and to provide how to use it and to identify the upcoming problems and pay attention to fixing them as well.Method: in the present study, which is considered as an implicational research, the comparative and document method has been used; in fact the data collection tools were internet sites and library studying; the data analysis was conducted by comparative method through panels and thinking room.Findings and conclusion: client-centeredness via Six Sigma and Lean are the two common methods to improve and fix flaws in manufacturing and service projects that in this paper while introducing these methods, by getting benefit of the offered methods in these patterns, especially the Lean Six Sigma in designing the contact with-customer management system of comprehensive INFORMATION SYSTEMS OF I.R.I POLICE some suggestions have been offered for the way of operationalizing the “voice of customer” in order to quantitative and qualitative promotion of information systems in I.R.I Police levels considering the fact that qualitative characteristics are not always fixed in customers’ views and the constant analysis for identifying the customers’ need change is a process and as long the customers are present, their voice should be heard and it is necessary to do that via the system. In addition, this strategic suggestion in which applying the results of customers’ voice analysis should be taken for consideration in micro decisions of the organization has been offered.The use of the effective sigma phase (DMAIC) methods in organization processes including customers’ opinions collection can help the organization in achieving its goals faster (Arlish, 2007).

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APA: Copy

RASTGAR, ALI, RAJABI, MOHAMMAD ALI, & LAK, BEHZAD. (2012). IMPROVING THE I.R.I POLICE INFORMATION SYSTEMS VIA DESIGNING AND PRODUCING CUSTOMER VOICE SYSTEM USING SIX PURE SIGMA. TOWSEE-QUARTERLY DEVELOPMENT OF THE HUMAN RESOURCES AND LOGISTICS, 7(24), 107-138. SID. https://sid.ir/paper/202092/en

Vancouver: Copy

RASTGAR ALI, RAJABI MOHAMMAD ALI, LAK BEHZAD. IMPROVING THE I.R.I POLICE INFORMATION SYSTEMS VIA DESIGNING AND PRODUCING CUSTOMER VOICE SYSTEM USING SIX PURE SIGMA. TOWSEE-QUARTERLY DEVELOPMENT OF THE HUMAN RESOURCES AND LOGISTICS[Internet]. 2012;7(24):107-138. Available from: https://sid.ir/paper/202092/en

IEEE: Copy

ALI RASTGAR, MOHAMMAD ALI RAJABI, and BEHZAD LAK, “IMPROVING THE I.R.I POLICE INFORMATION SYSTEMS VIA DESIGNING AND PRODUCING CUSTOMER VOICE SYSTEM USING SIX PURE SIGMA,” TOWSEE-QUARTERLY DEVELOPMENT OF THE HUMAN RESOURCES AND LOGISTICS, vol. 7, no. 24, pp. 107–138, 2012, [Online]. Available: https://sid.ir/paper/202092/en

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