AGILE DEVELOPMENT BANKING AND PROVIDING AN INSTRUMENT FOR MEASURING ORGANIZATIONAL AGILITY IN IRANIAN STATE-OWN BANKS

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MIRSEPACI NASSER; FARSHCHI SHABNAM

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Journal: Journal of Management Future Research Year:2012 | Volume:- | Issue:SUP. 96 Page(s): 11-24

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Title

AGILE DEVELOPMENT BANKING AND PROVIDING AN INSTRUMENT FOR MEASURING ORGANIZATIONAL AGILITY IN IRANIAN STATE-OWN BANKS

Author(s)

MIRSEPACI NASSER | FARSHCHI SHABNAM | Issue Writer Certificate

Keywords

ORGANIZATIONAL AGILITYQ2

ORGANIZATIONAL CHANGEQ2

LEADERSHIPQ2

CULTURE AND VALUESQ2

PERFORMANCE MANAGEMENTQ2

CUSTOMER SERVICEQ2

E-BANKINGQ2

BANKING INDUSTRYQ1

Abstract

Initially, ORGANIZATIONAL AGILITY was used for the production and manufacturing organizations, but nowadays, the agility of governmental agencies and services are also been discussed. The speed of technological changes and increasing demands of customers, enforces the banks to enter the competition field in order to attract more and more customers. After all, agility is the new paradigm that can answer to all the customers’ demands and the bank itself.In this article has been attempted to discuss the characteristics of ORGANIZATIONAL AGILITY in the state-own banks, then with providing a model for measuring ORGANIZATIONAL AGILITY in Iranian state-own banks, the readiness of Saderat Bank for ORGANIZATIONAL AGILITY was surveyed. For this purpose, the hexagonal model for the agility in the public sectors provided by the Institution “A.T.Kearney” is used. This model contains the dimensions of ORGANIZATIONAL CHANGE, LEADERSHIP, CULTURE AND VALUES, PERFORMANCE MANAGEMENT, CUSTOMER SERVICE and e-government. The method of the research is descriptive-survey method and the instrument was a number of questionnaires. The process of data collection in this study consists of two stages of Delphi method and distribution of questionnaires. For data analysis, qualitative and quantitative data analysis methods were used. After qualitative analysis of data from Delphi method, with descriptive and inferential statistics, quantitative data were analyzed.In the end of the study, found that there are gaps between the current situation and the desire situation of ORGANIZATIONAL AGILITY in Saderat bank and each of them were rated. However according to the results, it seems Bank Saderat Iran is ready to be an agile organization and the bank can move toward ORGANIZATIONAL AGILITY.

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APA: Copy

MIRSEPACI, NASSER, & FARSHCHI, SHABNAM. (2012). AGILE DEVELOPMENT BANKING AND PROVIDING AN INSTRUMENT FOR MEASURING ORGANIZATIONAL AGILITY IN IRANIAN STATE-OWN BANKS. JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH), -(SUP. 96), 11-24. SID. https://sid.ir/paper/204324/en

Vancouver: Copy

MIRSEPACI NASSER, FARSHCHI SHABNAM. AGILE DEVELOPMENT BANKING AND PROVIDING AN INSTRUMENT FOR MEASURING ORGANIZATIONAL AGILITY IN IRANIAN STATE-OWN BANKS. JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH)[Internet]. 2012;-(SUP. 96):11-24. Available from: https://sid.ir/paper/204324/en

IEEE: Copy

NASSER MIRSEPACI, and SHABNAM FARSHCHI, “AGILE DEVELOPMENT BANKING AND PROVIDING AN INSTRUMENT FOR MEASURING ORGANIZATIONAL AGILITY IN IRANIAN STATE-OWN BANKS,” JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH), vol. -, no. SUP. 96, pp. 11–24, 2012, [Online]. Available: https://sid.ir/paper/204324/en

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