PROPOSING A NEW APPROACH FOR EVALUATING KNOWLEDGE MANAGEMENT SYSTEMS BY GREY RELATIONAL ANALYSIS

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MOMENI MANSOOR; JAMPORAZMEY MONA; HOSSEINZADEH MAHNAZ; MEHRAFROUZ MOHSEN

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Journal: PRODUCTION AND OPERATIONS MANAGEMENT Year:2012 | Volume:2 | Issue:2 (3) Page(s): 55-72

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Title

PROPOSING A NEW APPROACH FOR EVALUATING KNOWLEDGE MANAGEMENT SYSTEMS BY GREY RELATIONAL ANALYSIS

Author(s)

MOMENI MANSOOR | JAMPORAZMEY MONA | HOSSEINZADEH MAHNAZ | MEHRAFROUZ MOHSEN | Issue Writer Certificate

Keywords

KNOWLEDGE MANAGEMENTQ2

KNOWLEDGE MANAGEMENT SYSTEMQ2

CRITICAL SUCCESS FACTOR (CSF)Q2

GREY RELATIONAL ANALYSISQ2

Abstract

Regarding mass investment in systems by organizations for capturing knowledge and improving intellectual capital which is not necessarily effective, evaluation of the success of knowledge innovation is underlined. The main contribution of this paper is proposing a novel approach for evaluating KNOWLEDGE MANAGEMENT systems (KMSs). The proposed approach is an integration of two well-established managerial methodologies of critical success factors (CSFs) and GREY RELATIONAL ANALYSIS. In the new approach, CSFs are used for defining KMS evaluation criteria and GREY RELATIONAL ANALYSIS is used to estimate the score of knowledge innovations and to prioritize them. Statistical population includes those firms in which, KM project is implemented. In the proposed approach, strategic coordination of KM and business, quality of KMSs, knowledge quality, user satisfaction, documents management, communications, top managers' support and culture are important factors in evaluating knowledge innovations in organizations. Applicability of the proposed approach has been addressed by analyzing data of five IT-based firms that utilized KMSs.

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چالش مدیریت منابع انسانی در سازمان های مجازی- بررسی رابطه بین درجه مجازیت سازمان و تعهد سازمانی

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APA: Copy

MOMENI, MANSOOR, JAMPORAZMEY, MONA, HOSSEINZADEH, MAHNAZ, & MEHRAFROUZ, MOHSEN. (2012). PROPOSING A NEW APPROACH FOR EVALUATING KNOWLEDGE MANAGEMENT SYSTEMS BY GREY RELATIONAL ANALYSIS. PRODUCTION AND OPERATIONS MANAGEMENT, 2(2 (3)), 55-72. SID. https://sid.ir/paper/217497/en

Vancouver: Copy

MOMENI MANSOOR, JAMPORAZMEY MONA, HOSSEINZADEH MAHNAZ, MEHRAFROUZ MOHSEN. PROPOSING A NEW APPROACH FOR EVALUATING KNOWLEDGE MANAGEMENT SYSTEMS BY GREY RELATIONAL ANALYSIS. PRODUCTION AND OPERATIONS MANAGEMENT[Internet]. 2012;2(2 (3)):55-72. Available from: https://sid.ir/paper/217497/en

IEEE: Copy

MANSOOR MOMENI, MONA JAMPORAZMEY, MAHNAZ HOSSEINZADEH, and MOHSEN MEHRAFROUZ, “PROPOSING A NEW APPROACH FOR EVALUATING KNOWLEDGE MANAGEMENT SYSTEMS BY GREY RELATIONAL ANALYSIS,” PRODUCTION AND OPERATIONS MANAGEMENT, vol. 2, no. 2 (3), pp. 55–72, 2012, [Online]. Available: https://sid.ir/paper/217497/en

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