SERVICE-QUALITY EVALUATION BASED ON EFQM MODEL: STEPS TOWARD EXCELLENCE IN HIGHER EDUCATION INSTITUTIONS

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ALI ASGHARZADEH AKBAR; MEYDANI ZAHRA; GILASI HAMID REZA; MALEKI MOHAMMAD REZA; NEZADI NIASAR MARYAM

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Journal: Journal of JundiShapur Educational Development Year:2014 | Volume:5 | Issue:1 Page(s): 1-11

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Title

SERVICE-QUALITY EVALUATION BASED ON EFQM MODEL: STEPS TOWARD EXCELLENCE IN HIGHER EDUCATION INSTITUTIONS

Author(s)

Keywords

QUALITY OF SERVICESQ2

EVALUATIONQ2

EFQM EXCELLENCE MODELQ2

COLLEGE OF ALLIED HEALTH PROFESSIONSQ2

KASHAN MEDICAL UNIVERSITYQ2

Abstract

The objective of present study was to conduct a self-assessment of services' quality, receiving student feedback, and initiate corrective actions to step towards EFQM model. The RADAR Logic was used to conduct self-assessment. To deploy RADAR Logic a descriptive –cross sectional study conducted on total students (270) at bachelor degree in Kashan University of Medical Sciences in first semester in 91-92. A questionnaire according to current performance and student expectations were evaluated and scored from good to poor. Variance and frequency were employed to describe qualitative variables. Consolatory and supportive services, management services and educational quality indicate major existing gap between current performance and students expectations. Using EFQM self-assessment method would work as quality improvement tools in Higher Education Institutions (HEIs). Due to the unfamiliarity of quality management philosophy in HEIs, corrective actions should focus on infrastructure functions including resources, processes, policies, and people to pave the way. To achieve and continue quality improvement, establishing a quality management committee at Medical Universities seems to be essential.

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APA: Copy

ALI ASGHARZADEH, AKBAR, MEYDANI, ZAHRA, GILASI, HAMID REZA, MALEKI, MOHAMMAD REZA, & NEZADI NIASAR, MARYAM. (2014). SERVICE-QUALITY EVALUATION BASED ON EFQM MODEL: STEPS TOWARD EXCELLENCE IN HIGHER EDUCATION INSTITUTIONS. EDUCATIONAL DEVELOPMENT OF JUNDISHAPUR, 5(1), 1-11. SID. https://sid.ir/paper/228767/en

Vancouver: Copy

ALI ASGHARZADEH AKBAR, MEYDANI ZAHRA, GILASI HAMID REZA, MALEKI MOHAMMAD REZA, NEZADI NIASAR MARYAM. SERVICE-QUALITY EVALUATION BASED ON EFQM MODEL: STEPS TOWARD EXCELLENCE IN HIGHER EDUCATION INSTITUTIONS. EDUCATIONAL DEVELOPMENT OF JUNDISHAPUR[Internet]. 2014;5(1):1-11. Available from: https://sid.ir/paper/228767/en

IEEE: Copy

AKBAR ALI ASGHARZADEH, ZAHRA MEYDANI, HAMID REZA GILASI, MOHAMMAD REZA MALEKI, and MARYAM NEZADI NIASAR, “SERVICE-QUALITY EVALUATION BASED ON EFQM MODEL: STEPS TOWARD EXCELLENCE IN HIGHER EDUCATION INSTITUTIONS,” EDUCATIONAL DEVELOPMENT OF JUNDISHAPUR, vol. 5, no. 1, pp. 1–11, 2014, [Online]. Available: https://sid.ir/paper/228767/en

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