THE IMPACT OF OUTSOURCING ON THE SATISFACTION AND RIGHTS OF PATIENTS REFERRED TO THE RADIOLOGY DEPARTMENTS OF TEHRAN SELECTED HOSPITALS

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PARSA MOEIN S.; NASIRIPOUR A.A.

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Journal: Journal of Healthcare Management Research Year:2015 | Volume:6 | Issue:1 (SERIAL 15) Page(s): 51-58

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Title

THE IMPACT OF OUTSOURCING ON THE SATISFACTION AND RIGHTS OF PATIENTS REFERRED TO THE RADIOLOGY DEPARTMENTS OF TEHRAN SELECTED HOSPITALS

Author(s)

PARSA MOEIN S. | NASIRIPOUR A.A. | Issue Writer Certificate

Keywords

OUTSOURCINGQ2

HOSPITALQ2

RADIOLOGYQ2

SATISFACTIONQ2

PATIENT RIGHTSQ2

Abstract

Introduction: Patient SATISFACTION is the most important aspect of quality of service. OUTSOURCING is one of the strategies used for providing suitable services in HOSPITALs. The purpose of this study was to investigate the effect of OUTSOURCING on SATISFACTION and rights of patients referred to the RADIOLOGY departments of Tehran selected HOSPITALs.Methods: This case-control study was conducted in 4 university HOSPITALs of Tehran and 377 patients. The instruments used questionnaire related to patient SATISFACTION and patient's rights in three dimensions: reception (3 question), RADIOLOGY services (7 question) and facilities (8 questions). In order to analyze data, descriptive statistics and independent t-test, ANOVA was applied using SPSS 21 software.Results: The mean score and standard deviation in dimensions of reception and facilities in outsourced HOSPITALs (2.69±0.57 and 2.44±0.51) reported more than HOSPITALs had not been outsourced (2.47±0.64 and 2.25±0.61). A significant relationship was observed between HOSPITALs according to mention dimensions (F=8.942, P=0.003) and (F=8.773, P=0.003).Conclusion: OUTSOURCING of RADIOLOGY services could have a significant role in patient SATISFACTION in HOSPITALs.

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APA: Copy

PARSA MOEIN, S., & NASIRIPOUR, A.A.. (2015). THE IMPACT OF OUTSOURCING ON THE SATISFACTION AND RIGHTS OF PATIENTS REFERRED TO THE RADIOLOGY DEPARTMENTS OF TEHRAN SELECTED HOSPITALS. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), 6(1 (SERIAL 15)), 51-58. SID. https://sid.ir/paper/232369/en

Vancouver: Copy

PARSA MOEIN S., NASIRIPOUR A.A.. THE IMPACT OF OUTSOURCING ON THE SATISFACTION AND RIGHTS OF PATIENTS REFERRED TO THE RADIOLOGY DEPARTMENTS OF TEHRAN SELECTED HOSPITALS. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM)[Internet]. 2015;6(1 (SERIAL 15)):51-58. Available from: https://sid.ir/paper/232369/en

IEEE: Copy

S. PARSA MOEIN, and A.A. NASIRIPOUR, “THE IMPACT OF OUTSOURCING ON THE SATISFACTION AND RIGHTS OF PATIENTS REFERRED TO THE RADIOLOGY DEPARTMENTS OF TEHRAN SELECTED HOSPITALS,” JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), vol. 6, no. 1 (SERIAL 15), pp. 51–58, 2015, [Online]. Available: https://sid.ir/paper/232369/en

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