PATIENTS’ COMPLAINTS BEFORE AND AFTER IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN

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DARGAHI HOSSEIN; BAHMAN NADER; AKBARZADEH ARASH

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: Payesh Year:2018 | Volume:17 | Issue:5 Page(s): 495-505

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Information Journal Paper

Title

PATIENTS’ COMPLAINTS BEFORE AND AFTER IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN

Author(s)

DARGAHI HOSSEIN | BAHMAN NADER | AKBARZADEH ARASH | Issue Writer Certificate

Keywords

PATIENT COMPLAINTSQ2

HEALTH SYSTEM REVOLUTION PLANQ1

TEHRAN UNIVERSITY OF MEDICAL SCIENCESQ2

Abstract

Objective (s): Monitoring patients’ complaints may improve hospital performance indicators and increase patient satisfaction. This study aimed to determine the causes of patients’ complaints in hospitals affiliated to TEHRAN UNIVERSITY OF MEDICAL SCIENCES.Methods: This was a descriptive study. In all 1003 patients’ verbal, written or telephone registered complaints in 5 public and one-specialty hospitals before and after implementation of health transformational plan were collected and was analyzed to explore the data.Results: There was no any significant correlation between the number of patients’ complaints and the time of implementation of health transformational plan. However, there was significant correlation between patients’ status (P=0.01), hospitals professionals (P=0.001), dead or alive patients (P=0.001), and type of hospitalization (P=0.001) before and after implementation of health transformational plan.Conclusion: The findings showed that patients’ complaints from physicians and nurses increased after implementation of health transformational plan and thus may suggest that there is need to improve patient-physician communication. As such implementation of training course on communication for physicians, and nurses is recommended.

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APA: Copy

DARGAHI, HOSSEIN, BAHMAN, NADER, & AKBARZADEH, ARASH. (2018). PATIENTS’ COMPLAINTS BEFORE AND AFTER IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN. PAYESH, 17(5 ), 495-505. SID. https://sid.ir/paper/23332/en

Vancouver: Copy

DARGAHI HOSSEIN, BAHMAN NADER, AKBARZADEH ARASH. PATIENTS’ COMPLAINTS BEFORE AND AFTER IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN. PAYESH[Internet]. 2018;17(5 ):495-505. Available from: https://sid.ir/paper/23332/en

IEEE: Copy

HOSSEIN DARGAHI, NADER BAHMAN, and ARASH AKBARZADEH, “PATIENTS’ COMPLAINTS BEFORE AND AFTER IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN,” PAYESH, vol. 17, no. 5 , pp. 495–505, 2018, [Online]. Available: https://sid.ir/paper/23332/en

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