THE EFFECT OF SERVICE QUALITY ON TOURISTS' SATISFACTION CASE STUDY: SOLTANIEH DOME

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PANAHI HOSEIN; BEHBUDI DAVOOD; ZOLGHADR HAMID; ZOLGHADR ALI

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Journal: GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT Year:2015 | Volume:5 | Issue:15 Page(s): 101-116

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Title

THE EFFECT OF SERVICE QUALITY ON TOURISTS' SATISFACTION CASE STUDY: SOLTANIEH DOME

Author(s)

PANAHI HOSEIN | BEHBUDI DAVOOD | ZOLGHADR HAMID | ZOLGHADR ALI | Issue Writer Certificate

Keywords

FACILITIESQ2

QUALITY OF PRODUCTQ2

SOLTANIEH DOMEQ1

TOURIST SATISFACTIONQ2

ZANJAN PROVINCEQ2

Abstract

The Tourism industry is one of the easiest, cheapest and low pollution industries for income earning. Due to the unique characteristics of the tourism industry, it is known by experts as a hidden export. Quality of tourism services in a tourist destination is one of the most important factors affecting on the growth of tourism, that can attract tourists. Therefore, this study aims to measure the impact of the Quality of tourism product on tourism satisfaction has taken place in SOLTANIEH DOME. The present study has four hypothesis. Experimental data has been collected from 382 questionnaires distributed among dome's tourists and was examined by SPSS software. Pearson's test results show that: FACILITIES, accessibility, attractiveness and a mental image of the destination have a positive correlation and in terms of statistics, have a significant correlation with tourists satisfaction, But due to the non-significant of the attraction of destination variable, it was removed from the model. Using path analysis, the direct and indirect effects of the remaining three variables were tested on TOURIST SATISFACTION. Results show that FACILITIES, access and image of the destination variables have the greatest impact on TOURIST SATISFACTION respectively.

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APA: Copy

PANAHI, HOSEIN, BEHBUDI, DAVOOD, ZOLGHADR, HAMID, & ZOLGHADR, ALI. (2015). THE EFFECT OF SERVICE QUALITY ON TOURISTS' SATISFACTION CASE STUDY: SOLTANIEH DOME. GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT, 5(15), 101-116. SID. https://sid.ir/paper/236722/en

Vancouver: Copy

PANAHI HOSEIN, BEHBUDI DAVOOD, ZOLGHADR HAMID, ZOLGHADR ALI. THE EFFECT OF SERVICE QUALITY ON TOURISTS' SATISFACTION CASE STUDY: SOLTANIEH DOME. GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT[Internet]. 2015;5(15):101-116. Available from: https://sid.ir/paper/236722/en

IEEE: Copy

HOSEIN PANAHI, DAVOOD BEHBUDI, HAMID ZOLGHADR, and ALI ZOLGHADR, “THE EFFECT OF SERVICE QUALITY ON TOURISTS' SATISFACTION CASE STUDY: SOLTANIEH DOME,” GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT, vol. 5, no. 15, pp. 101–116, 2015, [Online]. Available: https://sid.ir/paper/236722/en

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