ORGANIZATIONAL CITIZENSHIP BEHAVIOR

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SOHRABI SHAHLA; ALAVI MOHAMAD

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Journal Paper

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Journal: JOURNAL OF BUSINESS MANAGEMENT Year:2011 | Volume:2 | Issue:8 Page(s): 137-146

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Information Journal Paper

Title

ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Author(s)

SOHRABI SHAHLA | ALAVI MOHAMAD | Issue Writer Certificate

Keywords

BEHAVIORQ2

ORGANIZATION BEHAVIORQ2

ORGANIZATIONAL CITIZENSHIP BEHAVIORQ2

Abstract

Leading an organization, to go in tandem with changes and in order to survive and develop in. new environments requira certain Features that managers.Generally have problems to respond to. One of the most prominent features that It is one of the could help manageres in the this respect is Emotional Intelligence.Features that can enormously play an important role in relationships between managers and members of an organization. Scholars have found that E1 is more important than JQ for a manager. It is worth mentioning that the emotional intelligence capabilities are not essentially inherent but can be learned. without management capabilities of EI ,managers and authorities would likely fail in their jobs. For the following reasons, communication effective is an important skill in management: -Managers should instruct and guide the staff- Managers should be capable to motivate the staffMansgers should be capable to convinc their customers to engage in trade with -them.-Managers should be capable to persuade others -Managers having emotional intelligence are most efficient as they fulfill their goal with optimum benefits and the satisfaction and commitment of the staff the studies have shown that the managers capable of communicating efficiently with their human resources are likely to get ahead of the others in future.

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References

ORGANIZATIONAL CITIZENSHIP BEHAVIORS: A PROGRESS TO IMPROVE PERFORMANCE AND CUSTOMER ORIENTATION

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APA: Copy

SOHRABI, SHAHLA, & ALAVI, MOHAMAD. (2011). ORGANIZATIONAL CITIZENSHIP BEHAVIOR. JOURNAL OF BUSINESS MANAGEMENT, 2(8), 137-146. SID. https://sid.ir/paper/237872/en

Vancouver: Copy

SOHRABI SHAHLA, ALAVI MOHAMAD. ORGANIZATIONAL CITIZENSHIP BEHAVIOR. JOURNAL OF BUSINESS MANAGEMENT[Internet]. 2011;2(8):137-146. Available from: https://sid.ir/paper/237872/en

IEEE: Copy

SHAHLA SOHRABI, and MOHAMAD ALAVI, “ORGANIZATIONAL CITIZENSHIP BEHAVIOR,” JOURNAL OF BUSINESS MANAGEMENT, vol. 2, no. 8, pp. 137–146, 2011, [Online]. Available: https://sid.ir/paper/237872/en

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