THE RELATIONSHIP BETWEEN HUMAN CAPITAL AND SATISFACTION WITH SERVICES

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GHAHRAMANI MANAMEN ALIREZA; HAMADZADEH SAIED; TAMIZI ZAHRA; FALLAHI KHOSHKNAB MASOUD; HABIBI MEHDI

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Journal: Journal of Nursing Education Year:2016 | Volume:5 | Issue:5 (19) Page(s): 31-36

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Title

THE RELATIONSHIP BETWEEN HUMAN CAPITAL AND SATISFACTION WITH SERVICES

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Keywords

HUMAN CAPITALQ2

SATISFACTIONQ2

SERVICEQ2

HOSPITALQ2

CLIENTQ1

Abstract

Introduction: The most important asset of any organization is their CLIENTs. The aim of this study was to evaluate the relationship between HUMAN CAPITAL and SATISFACTION with SERVICEs at Sabalan Social Security HOSPITAL in Ardebil, Iran.Methods: The population in this descriptive study was allocated to two groups: intra organizational and extra organizational. Intra organizational managers and employees consisted of 190 individuals and extra organizational group included 240 candidates. The census method was used for sampling and a researcher-made questionnaire was used for data collection. Descriptive statistics (mean, standard deviation, etc.) was used to analyze the data, as well as Pearson correlation coefficient and multivariate regression model.Results: The results showed that there was a significant positive relationship between human resources and SATISFACTION in HOSPITAL SERVICEs (P<0.001).Conclusions: According to the results of the study, HUMAN CAPITAL can be considered as one of the most important factors related to the SATISFACTION of SERVICE in HOSPITALs and health centers. Administrators and managers may value HUMAN CAPITAL to increase SATISFACTION of SERVICEs.

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APA: Copy

GHAHRAMANI MANAMEN, ALIREZA, HAMADZADEH, SAIED, TAMIZI, ZAHRA, FALLAHI KHOSHKNAB, MASOUD, & HABIBI, MEHDI. (2016). THE RELATIONSHIP BETWEEN HUMAN CAPITAL AND SATISFACTION WITH SERVICES. JOURNAL OF NURSING EDUCATION (JNE), 5(5 (19)), 31-36. SID. https://sid.ir/paper/238271/en

Vancouver: Copy

GHAHRAMANI MANAMEN ALIREZA, HAMADZADEH SAIED, TAMIZI ZAHRA, FALLAHI KHOSHKNAB MASOUD, HABIBI MEHDI. THE RELATIONSHIP BETWEEN HUMAN CAPITAL AND SATISFACTION WITH SERVICES. JOURNAL OF NURSING EDUCATION (JNE)[Internet]. 2016;5(5 (19)):31-36. Available from: https://sid.ir/paper/238271/en

IEEE: Copy

ALIREZA GHAHRAMANI MANAMEN, SAIED HAMADZADEH, ZAHRA TAMIZI, MASOUD FALLAHI KHOSHKNAB, and MEHDI HABIBI, “THE RELATIONSHIP BETWEEN HUMAN CAPITAL AND SATISFACTION WITH SERVICES,” JOURNAL OF NURSING EDUCATION (JNE), vol. 5, no. 5 (19), pp. 31–36, 2016, [Online]. Available: https://sid.ir/paper/238271/en

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