The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes

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HABIBI MEHDI; GHOLAMI FESHARAKI MOHAMMAD; Mohammadian Masoumeh

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Journal: Journal of Nursing Education Year:2018 | Volume:7 | Issue:3 Page(s): 28-33

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Title

The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes

Author(s)

HABIBI MEHDI | GHOLAMI FESHARAKI MOHAMMAD | Mohammadian Masoumeh | Issue Writer Certificate

Keywords

CommunicationQ2

NurseQ2

Patient SatisfactionQ3

Medical StaffQ1

Abstract

Introduction: Communication skills are important tools in providing medical care. Therefore, this study was conducted with the aim of the effectiveness of Communication Skills Training Course (CSTC) of emergency Medical Staff on patients' satisfaction. Methods: This semi-experimental study (June to September 2017) was performed in Tehran city. In this study firstly 20 subjects (medical-staff: physician, Nurse; non-Medical Staff: security and service staff) using census method selected from person who worked in emergency unit and then they were educated and studied for CSTC(2 weeks, 4 sessions 2 hours). In this study 32 and 42 other patients before CSTC (June) and one month after CSTC (September) respectively filled out self-designed 5 items questionnaire. In this study, chi-square test and SPSS software version 18 were used for statistical testing and data analysis respectively. Results: This study was performed on 73 patients admitted in the emergency department (46 (63%) males, 27 (37%) women). The results of this study showed an increase of 18% to 24% for non-Medical Staff (security and service staff) an increase of 17% to 18% satisfaction for Medical Staff (physician, Nurse). Conclusions: Considering the lower effect of Communication skills among Nurses and physicians, it is recommended that this course be designed according to the type of physicians and Nurses work and conducted separately as workshops with a retraining for the Medical Staff.

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APA: Copy

HABIBI, MEHDI, GHOLAMI FESHARAKI, MOHAMMAD, & Mohammadian, Masoumeh. (2018). The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes. JOURNAL OF NURSING EDUCATION (JNE), 7(3 ), 28-33. SID. https://sid.ir/paper/238343/en

Vancouver: Copy

HABIBI MEHDI, GHOLAMI FESHARAKI MOHAMMAD, Mohammadian Masoumeh. The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes. JOURNAL OF NURSING EDUCATION (JNE)[Internet]. 2018;7(3 ):28-33. Available from: https://sid.ir/paper/238343/en

IEEE: Copy

MEHDI HABIBI, MOHAMMAD GHOLAMI FESHARAKI, and Masoumeh Mohammadian, “The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes,” JOURNAL OF NURSING EDUCATION (JNE), vol. 7, no. 3 , pp. 28–33, 2018, [Online]. Available: https://sid.ir/paper/238343/en

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