THE EFFECT OF NURSING CARE QUALITY ASSURANCE PROGRAM IN AMBULATORY CARE CENTER ON THE PATIENT’S SATISFACTION UNDERGOING CATARACT SURGERY AND THEIR FAMILIES

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VAHEDI MARYAM; VANAKI ZOHREH; MEMARIAN ROBABEH

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Journal: QUARTERLY JOURNAL OF NURSING MANAGEMENT Year:2017 | Volume:5 | Issue:3-4 Page(s): 27-37

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Title

THE EFFECT OF NURSING CARE QUALITY ASSURANCE PROGRAM IN AMBULATORY CARE CENTER ON THE PATIENT’S SATISFACTION UNDERGOING CATARACT SURGERY AND THEIR FAMILIES

Author(s)

VAHEDI MARYAM | VANAKI ZOHREH | MEMARIAN ROBABEH | Issue Writer Certificate

Keywords

AMBULATORY CAREQ2

CATARACTQ2

EYE OUTPATIENT CENTERQ2

NURSING CARE QUALITY ASSURANCEQ2

SATISFACTION OF PATIENTS AND FAMILIESQ2

Abstract

Introduction: worldwide, CATARACT surgery and its nursing care are outpatient and ambulatory which has always been a focus of the treatment center on achieving ways to ensure its quality assurance.Aim: This study was to determine the effect of NURSING CARE QUALITY ASSURANCE program in the EYE OUTPATIENT CENTER on satisfaction rate of patients undergoing CATARACT surgery and their families which was conducted at Day Clinic Specialty and Subspecialty of Helal Iran in 2016.Method: This study was a semi-expetimental study for 100 patients and 108 patients’ families which have been selected non –randomly and during discharge, they completed the author-made satisfaction questionnaire. Validity of the questionnaires was determined by content validity and reliability through internal consistency with alpha Cronbach’s (a=0.49). At first, satisfaction of patients and patients’ families in the control group was measured and then the intervention of the nursing quality assurance program by establishing a Quality Assurance Committee at the Center, providing care standards, writing nurses’ job descriptions in this regard, improving nurses and monitoring the implementation of care standards; was executed about 1 month and then satisfaction of samples was measured in case group. The data were analyzed by SPSS software version 23 using descriptive and inferential tests.Results: Results showed that overall mean satisfaction score of patients from nursing care and its dimension in control group and case group was 2.4 and 3.2 respectively. Statistical test (T-test) showed that there was significantly difference with P<0.001 between two groups. Overall mean satisfaction score of families from nursing care and its dimension in control group and case group was 2.4 and 3.3 respectively which statistical test (T-test) showed that there was significantly difference with P<001/0 between two groups.Conclusion: It is suggested that nursing managers use this program to ensure the quality of nursing care in other outpatient centers.

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APA: Copy

VAHEDI, MARYAM, VANAKI, ZOHREH, & MEMARIAN, ROBABEH. (2017). THE EFFECT OF NURSING CARE QUALITY ASSURANCE PROGRAM IN AMBULATORY CARE CENTER ON THE PATIENT’S SATISFACTION UNDERGOING CATARACT SURGERY AND THEIR FAMILIES. QUARTERLY JOURNAL OF NURSING MANAGEMENT, 5(3-4), 27-37. SID. https://sid.ir/paper/239234/en

Vancouver: Copy

VAHEDI MARYAM, VANAKI ZOHREH, MEMARIAN ROBABEH. THE EFFECT OF NURSING CARE QUALITY ASSURANCE PROGRAM IN AMBULATORY CARE CENTER ON THE PATIENT’S SATISFACTION UNDERGOING CATARACT SURGERY AND THEIR FAMILIES. QUARTERLY JOURNAL OF NURSING MANAGEMENT[Internet]. 2017;5(3-4):27-37. Available from: https://sid.ir/paper/239234/en

IEEE: Copy

MARYAM VAHEDI, ZOHREH VANAKI, and ROBABEH MEMARIAN, “THE EFFECT OF NURSING CARE QUALITY ASSURANCE PROGRAM IN AMBULATORY CARE CENTER ON THE PATIENT’S SATISFACTION UNDERGOING CATARACT SURGERY AND THEIR FAMILIES,” QUARTERLY JOURNAL OF NURSING MANAGEMENT, vol. 5, no. 3-4, pp. 27–37, 2017, [Online]. Available: https://sid.ir/paper/239234/en

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