PHYSICAL DISTRIBUTION SERVICE QUALITY THROUGH IRANIAN CONVENIENCE STORES RETAILERS PERSPECTIVES: A MIXED METHOD APPROACH

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AZIZI SHAHRIAR; JAMALI KAPAK SHAHRAM; TARHANDEH FARID

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Journal: Interdisciplinary Journal of Management Studies Year:2014 | Volume:7 | Issue:1 Page(s): 121-150

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Information Journal Paper

Title

PHYSICAL DISTRIBUTION SERVICE QUALITY THROUGH IRANIAN CONVENIENCE STORES RETAILERS PERSPECTIVES: A MIXED METHOD APPROACH

Author(s)

AZIZI SHAHRIAR | JAMALI KAPAK SHAHRAM | TARHANDEH FARID | Issue Writer Certificate

Keywords

BEHAVIORAL FEATURESQ2

CONVENIENCE STOREQ2

COORDINATIONQ2

DELIVERYQ2

IRANQ2

PHYSICAL DISTRIBUTION SERVICE QUALITYQ2

Abstract

Due to the importance of PHYSICAL DISTRIBUTION SERVICE QUALITY (PDSQ) in logistic systems, the purpose of this paper is to design a practical scale for measuring the construct through the perspectives of IRANian CONVENIENCE STORE retailers. A mixed method approach was employed for the study; in- depth interviews were first carried out with 16 IRANian experienced retailers who actively had worked in the industry; then content analysis was employed to identify the key underlying factors of PDSQ. Using the cluster sampling technique, 100 respondents from a retailing sector of 4 regions out of 22 regions of Tehran were selected for testing the measurement model and determining the importance and satisfaction level.10 important PDSQ factors through perspective of IRANian convenience retailers were extracted and categorized in three dimensions including: COORDINATION of distribution agent (3 factors), Ordering condition (3 factors), and BEHAVIORAL FEATURES of distribution agents (4 factors). IPA diagram was drawn finally.

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APA: Copy

AZIZI, SHAHRIAR, JAMALI KAPAK, SHAHRAM, & TARHANDEH, FARID. (2014). PHYSICAL DISTRIBUTION SERVICE QUALITY THROUGH IRANIAN CONVENIENCE STORES RETAILERS PERSPECTIVES: A MIXED METHOD APPROACH. IRANIAN JOURNAL OF MANAGEMENT STUDIES, 7(1), 121-150. SID. https://sid.ir/paper/240899/en

Vancouver: Copy

AZIZI SHAHRIAR, JAMALI KAPAK SHAHRAM, TARHANDEH FARID. PHYSICAL DISTRIBUTION SERVICE QUALITY THROUGH IRANIAN CONVENIENCE STORES RETAILERS PERSPECTIVES: A MIXED METHOD APPROACH. IRANIAN JOURNAL OF MANAGEMENT STUDIES[Internet]. 2014;7(1):121-150. Available from: https://sid.ir/paper/240899/en

IEEE: Copy

SHAHRIAR AZIZI, SHAHRAM JAMALI KAPAK, and FARID TARHANDEH, “PHYSICAL DISTRIBUTION SERVICE QUALITY THROUGH IRANIAN CONVENIENCE STORES RETAILERS PERSPECTIVES: A MIXED METHOD APPROACH,” IRANIAN JOURNAL OF MANAGEMENT STUDIES, vol. 7, no. 1, pp. 121–150, 2014, [Online]. Available: https://sid.ir/paper/240899/en

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