Strategie's of Customs and Logistics to Clients through Scenario Planning Approach

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

RAYAT PISHE SAEED; TIZROO ALI

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Industrial Management Perspective Year:2016 | Volume:6 | Issue:23 Page(s): 101-129

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

426

Download:

Cites:

Information Journal Paper

Title

Strategie's of Customs and Logistics to Clients through Scenario Planning Approach

Author(s)

RAYAT PISHE SAEED | TIZROO ALI | Issue Writer Certificate

Keywords

Futures StudyQ1

Scenario PlanningQ1

Service QualityQ2

SERVQUAL ModelQ2

Focus GroupQ1

Abstract

The aim of this research is the future study of Service Quality with SERVQUAL Model (1988), which follows with suggesting appropriate strategies to deal with each scenario. This research deals with scenario approach, and a case study was conducted in Shahid Rajaee Customs. This research is clarified as practical, based on its aim and at an exploratory level. In the first phase of this study, to determine the cross-impact balance analysis, sixteen-member of experts were requested to complete the questionnaire. Finally, with Scenario Wizard Software, 79 scenarios identified, out of which eight acceptable scenarios (strong); and three scenarios (optimistic, likely and pessimistic scenarios) were selected. In the second stage five-members of experts which were selected by judgment sampling previously, were selected for formulation measures and policies in the Focus Groups also (applying target sampling). Finally, 12 strategies for optimistic scenarios, 6 strategies for likely scenarios and 8 scenarios for pessimistic scenarios were suggested by Focus Group of experts.

Cites

No record.

References

No record.

Cite

APA: Copy

RAYAT PISHE, SAEED, & TIZROO, ALI. (2016). Strategie's of Customs and Logistics to Clients through Scenario Planning Approach. JOURNAL OF INDUSTRIAL MANAGEMENT PERSPECTIVE (JIMP), 6(23 ), 101-129. SID. https://sid.ir/paper/240983/en

Vancouver: Copy

RAYAT PISHE SAEED, TIZROO ALI. Strategie's of Customs and Logistics to Clients through Scenario Planning Approach. JOURNAL OF INDUSTRIAL MANAGEMENT PERSPECTIVE (JIMP)[Internet]. 2016;6(23 ):101-129. Available from: https://sid.ir/paper/240983/en

IEEE: Copy

SAEED RAYAT PISHE, and ALI TIZROO, “Strategie's of Customs and Logistics to Clients through Scenario Planning Approach,” JOURNAL OF INDUSTRIAL MANAGEMENT PERSPECTIVE (JIMP), vol. 6, no. 23 , pp. 101–129, 2016, [Online]. Available: https://sid.ir/paper/240983/en

Related Journal Papers