Presentation a Model for Reducing Two-stage Expanded Warranty Costs Based on Customer Type Based on Consumption Rate

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

YOUSEFI O.; Akhlagh R.; Rashidian F.

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF INDUSTRIAL ENGINEERING RESEARCH IN PRODUCTION SYSTEMS (IERPS) Year:2019 | Volume:4 | Issue:14 Page(s): 79-90

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

439

Download:

Cites:

Information Journal Paper

Title

Presentation a Model for Reducing Two-stage Expanded Warranty Costs Based on Customer Type Based on Consumption Rate

Author(s)

YOUSEFI O. | Akhlagh R. | Rashidian F. | Issue Writer Certificate

Keywords

WarrantyQ1

FRRW periodQ1

PRW periodQ1

customer consumption rateQ1

customer classificationQ1

Abstract

This paper examined a Warranty model where after the end of the twophase Warranty period, an extra Warranty period is provided to the customer. The two-phase Warranty period is split into two sections; the first period is free replacement / repair Warranty (FRRW) period and the other is period of Pro-Rata Warranty (PRW). If the product failure occurs during the FRRW period, the damaged product is repaired by the manufacturer free or replaced by a new product. If this failure occurs in PRW period, the manufacturer and the customer are both responsible for paying for the repair costs; and if the failure happens during the extended Warranty period, only minimal repairs is made. As customer consumption rate differs in a given period, it is advisable to classify customers based on their rate of consumption before determining the type of Warranty policy, which will reduce the cost of warranties. Then, for each type of customer, a maintenance policy are supplied. In addition, the percentage of low consuming customer (high-consumption) will be effective in the overall costs.

Cites

No record.

References

No record.

Cite

APA: Copy

YOUSEFI, O., Akhlagh, R., & Rashidian, F.. (2019). Presentation a Model for Reducing Two-stage Expanded Warranty Costs Based on Customer Type Based on Consumption Rate. JOURNAL OF INDUSTRIAL ENGINEERING RESEARCH IN PRODUCTION SYSTEMS (IERPS), 4(14 ), 79-90. SID. https://sid.ir/paper/241325/en

Vancouver: Copy

YOUSEFI O., Akhlagh R., Rashidian F.. Presentation a Model for Reducing Two-stage Expanded Warranty Costs Based on Customer Type Based on Consumption Rate. JOURNAL OF INDUSTRIAL ENGINEERING RESEARCH IN PRODUCTION SYSTEMS (IERPS)[Internet]. 2019;4(14 ):79-90. Available from: https://sid.ir/paper/241325/en

IEEE: Copy

O. YOUSEFI, R. Akhlagh, and F. Rashidian, “Presentation a Model for Reducing Two-stage Expanded Warranty Costs Based on Customer Type Based on Consumption Rate,” JOURNAL OF INDUSTRIAL ENGINEERING RESEARCH IN PRODUCTION SYSTEMS (IERPS), vol. 4, no. 14 , pp. 79–90, 2019, [Online]. Available: https://sid.ir/paper/241325/en

Related Journal Papers