The Effect of Electronic Communications Management Capabilities on Implementing the Plan of Honoring Clients

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ASADI ABBAS; AKBARI MOHAMMAD

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Journal Paper

Paper Information

Journal: JOURNAL OF BUSINESS INTELLIGENCE MANAGEMENT STUDIES Year:2018 | Volume:6 | Issue:23 Page(s): 107-144

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Title

The Effect of Electronic Communications Management Capabilities on Implementing the Plan of Honoring Clients

Author(s)

ASADI ABBAS | AKBARI MOHAMMAD | Issue Writer Certificate

Keywords

Communication Management

Electronic Communication Management

Honoring Clients

New Information and Communication Technologies

Abstract

The purpose of this paper is to identify the position and capabilities of the management of electronic communications in meeting needs, solving issues of organizations and people in the framework of the Plan of Honoring Clients, informing, responding, paying attention to interests, reflecting and solving the concerns, expectations and needs of the society, establishing communications and building a supreme organization. In this research, content analysis and survey were used. The results showed that the sites are not used to communicate with the clients and site hardware management has been paid more attention to than to software management. Also, results showed that respondents had less contact with the ministries through the sites. However, the expectations of electronic communications management were very high in resolving issues, meeting concerns and meeting the needs. Due to the capabilities of these facilities in providing information, the removal of sites from static to dynamic, solving the problems of visitors effectively, updating the sites to reduce the cost of the ministries and visitors and the use of trained and experienced staff in the field of electronic communications management to achieve the Plan of Honoring Clients objectives in organizations is recommended.

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APA: Copy

ASADI, ABBAS, & AKBARI, MOHAMMAD. (2018). The Effect of Electronic Communications Management Capabilities on Implementing the Plan of Honoring Clients. JOURNAL OF BUSINESS INTELLIGENCE MANAGEMENT STUDIES, 6(23 ), 107-144. SID. https://sid.ir/paper/268103/en

Vancouver: Copy

ASADI ABBAS, AKBARI MOHAMMAD. The Effect of Electronic Communications Management Capabilities on Implementing the Plan of Honoring Clients. JOURNAL OF BUSINESS INTELLIGENCE MANAGEMENT STUDIES[Internet]. 2018;6(23 ):107-144. Available from: https://sid.ir/paper/268103/en

IEEE: Copy

ABBAS ASADI, and MOHAMMAD AKBARI, “The Effect of Electronic Communications Management Capabilities on Implementing the Plan of Honoring Clients,” JOURNAL OF BUSINESS INTELLIGENCE MANAGEMENT STUDIES, vol. 6, no. 23 , pp. 107–144, 2018, [Online]. Available: https://sid.ir/paper/268103/en

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