THE ROLE OF PARTICIPATIVE MANAGEMENT IN OUTPATIENTS' WAITING TIME, VISIT TIME AND SATISFACTION AT RAZI HOSPITAL, QAZVIN, IRAN (2002)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

MOSADEGH RAD A.M.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Hakim Journal Year:2004 | Volume:7 | Issue:3 Page(s): 14-23

Download Full-Text

Persian Verion

View:

1,997

Download:

Cites:

Information Journal Paper

Title

THE ROLE OF PARTICIPATIVE MANAGEMENT IN OUTPATIENTS' WAITING TIME, VISIT TIME AND SATISFACTION AT RAZI HOSPITAL, QAZVIN, IRAN (2002)

Author(s)

MOSADEGH RAD A.M. | Issue Writer Certificate

Keywords

WAITING TIMEQ3

VISIT TIMEQ4

SATISFACTIONQ4

OUTPATIENT DEPARTMENTQ4

Abstract

Introduction: Patient WAITING TIME, VISIT TIME and SATISFACTION are the most important indexes of hospital services effectiveness. This research is performed with the aim of improving the outpatient's WAITING TIME, VISIT TIME and SATISFACTION of services in OUTPATIENT DEPARTMENT of the hospital using quality circles (participative management). Methods: This descriptive and interventional research was accomplished from Feb 20, to June 21, 2001 in OUTPATIENT DEPARTMENT of Razi hospital, Qazvin, Iran. In the beginning, 1336 patients who were admitted in OUTPATIENT DEPARTMENT were enrolled to the study. The data was collected by a questionnaire designed to indicate patient's WAITING TIME, VISIT TIME and SATISFACTION. After determining the above indexes and applying the quality assurance and promotion interventions, in the end of this research, 1270 outpatients via the same questionnaire were studied for determining the efficiency of research. Results: The average of outpatient's WAITING TIME and VISIT TIME for received services and their SATISFACTION improved from 162.18 minutes and 4.34 minutes and 3.37 of 5 credit (weak scale), to 128.43 minutes, 5.06 minutes and 3.84 of5 credit (medium scale), respectively. Conclusion: Based on the results, applying the total quality management and participative management can improve the hospital effectiveness and efficiency and patients' SATISFACTION.

Cites

References

THE ROLE OF PARTICIPATIVE MANAGEMENT (SUGGESTION SYSTEM) IN SHAHID FAYAZBAKHSH HOSPITAL EFFECTIVENESS AND EFFICIENCY

Cite

APA: Copy

MOSADEGH RAD, A.M.. (2004). THE ROLE OF PARTICIPATIVE MANAGEMENT IN OUTPATIENTS' WAITING TIME, VISIT TIME AND SATISFACTION AT RAZI HOSPITAL, QAZVIN, IRAN (2002). HAKIM RESEARCH JOURNAL, 7(3), 14-23. SID. https://sid.ir/paper/29322/en

Vancouver: Copy

MOSADEGH RAD A.M.. THE ROLE OF PARTICIPATIVE MANAGEMENT IN OUTPATIENTS' WAITING TIME, VISIT TIME AND SATISFACTION AT RAZI HOSPITAL, QAZVIN, IRAN (2002). HAKIM RESEARCH JOURNAL[Internet]. 2004;7(3):14-23. Available from: https://sid.ir/paper/29322/en

IEEE: Copy

A.M. MOSADEGH RAD, “THE ROLE OF PARTICIPATIVE MANAGEMENT IN OUTPATIENTS' WAITING TIME, VISIT TIME AND SATISFACTION AT RAZI HOSPITAL, QAZVIN, IRAN (2002),” HAKIM RESEARCH JOURNAL, vol. 7, no. 3, pp. 14–23, 2004, [Online]. Available: https://sid.ir/paper/29322/en

Related Journal Papers