INTEGRATION OF QFD, AHP, AND LPP METHODS IN SUPPLIER DEVELOPMENT PROBLEMS UNDER UNCERTAINTY

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SHAD ZAHRA; ROGHANIAN EMAD; MOJIBIAN FATEMEH

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Journal: JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL Year:2014 | Volume:10 | Issue:1 Page(s): 1-9

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Information Journal Paper

Title

INTEGRATION OF QFD, AHP, AND LPP METHODS IN SUPPLIER DEVELOPMENT PROBLEMS UNDER UNCERTAINTY

Author(s)

SHAD ZAHRA | ROGHANIAN EMAD | MOJIBIAN FATEMEH | Issue Writer Certificate

Keywords

QUALITY FUNCTION DEPLOYMENT (QFD)

FUZZY

ANALYTIC HIERARCHY PROCESS (AHP)

LINEAR PHYSICAL PROGRAMMING (LPP)

SUPPLIER DEVELOPMENT

Abstract

Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product to maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness, which requires taking them into account for more realistic study. In this paper, a set of FUZZY data is used to address linguistic values parameterized by triangular FUZZY numbers. Proposed integrated approach including analytic hierarchy process (AHP), QFD, and LPP to maximize overall customer satisfaction under uncertain conditions and apply them in the SUPPLIER DEVELOPMENT problem. The FUZZY AHP approach is adopted as a powerful method to obtain the relationship between the customer requirements and engineering characteristics (ECs) to construct house of quality in QFD method. LPP is used to obtain the optimal achievement level of the ECs and subsequently the customer satisfaction level under different degrees of uncertainty. The effectiveness of proposed method will be illustrated by an example.

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APA: Copy

SHAD, ZAHRA, ROGHANIAN, EMAD, & MOJIBIAN, FATEMEH. (2014). INTEGRATION OF QFD, AHP, AND LPP METHODS IN SUPPLIER DEVELOPMENT PROBLEMS UNDER UNCERTAINTY. JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL, 10(1), 1-9. SID. https://sid.ir/paper/309977/en

Vancouver: Copy

SHAD ZAHRA, ROGHANIAN EMAD, MOJIBIAN FATEMEH. INTEGRATION OF QFD, AHP, AND LPP METHODS IN SUPPLIER DEVELOPMENT PROBLEMS UNDER UNCERTAINTY. JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL[Internet]. 2014;10(1):1-9. Available from: https://sid.ir/paper/309977/en

IEEE: Copy

ZAHRA SHAD, EMAD ROGHANIAN, and FATEMEH MOJIBIAN, “INTEGRATION OF QFD, AHP, AND LPP METHODS IN SUPPLIER DEVELOPMENT PROBLEMS UNDER UNCERTAINTY,” JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL, vol. 10, no. 1, pp. 1–9, 2014, [Online]. Available: https://sid.ir/paper/309977/en

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