A TECHNIQUE FOR SUPPLY CHAINS CAPABILITY MEASURING IN SERVICING DEVELOPMENT USING FUZZY MCDM APPROACH

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

KAZAZI ABOULFAZL; AZAR ADEL; ZANGOUEINEZHAD ABOUZAR

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Management Research in Iran Year:2010 | Volume:14 | Issue:2 (66) Page(s): 149-172

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

956

Download:

Cites:

Information Journal Paper

Title

A TECHNIQUE FOR SUPPLY CHAINS CAPABILITY MEASURING IN SERVICING DEVELOPMENT USING FUZZY MCDM APPROACH

Author(s)

KAZAZI ABOULFAZL | AZAR ADEL | ZANGOUEINEZHAD ABOUZAR | Issue Writer Certificate

Keywords

SUPPLY CHAINSQ3

CUSTOMER SATISFACTIONQ3

FUZZY ANALYTIC HIERARCHY PROCESSQ3

FUZZY SCREENINGQ2

FUZZY TOPSISQ2

SCOR MODELQ2

Abstract

This paper proposes a Fuzzy Multiple Criteria Decision Making (FMCDM) approach for measuring SUPPLY CHAINS capability with the main aim of CUSTOMER SATISFACTION development. Drawing on the four measurement criterions of a Supply Chain Operations Reference (SCOR) model, this research first summarized the CUSTOMER SATISFACTION and performance indexes synthesized from the literature relating to SUPPLY CHAINS capability. Then, for screening, the indexes fit for SUPPLY CHAINS capability in CUSTOMER SATISFACTION development were selected through FUZZY SCREENING. Furthermore, the relative weights of the chosen indexes were calculated by FUZZY ANALYTIC HIERARCHY PROCESS (FAHP). The MCDM analytical tool of TOPSIS was adopted to rank the SUPPLY CHAINS performance and improve the gaps with three SUPPLY CHAINS as an empirical example. The analysis results highlighted the critical aspects of evaluation criteria as well as the gaps to improve SUPPLY CHAINS capability for achieving the aspired/desired level of CUSTOMER SATISFACTION development. The results also showed that the proposed FMCDM measuring model using the SCOR framework can be a useful and effective assessment tool.

Cites

PROVIDING A SYSTEM FOR EVALUATING THE SUCCESS OF ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION THROUGH USING FUZZY INFERENCE APPROACH

References

Cite

APA: Copy

KAZAZI, ABOULFAZL, AZAR, ADEL, & ZANGOUEINEZHAD, ABOUZAR. (2010). A TECHNIQUE FOR SUPPLY CHAINS CAPABILITY MEASURING IN SERVICING DEVELOPMENT USING FUZZY MCDM APPROACH. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), 14(2 (66)), 149-172. SID. https://sid.ir/paper/356437/en

Vancouver: Copy

KAZAZI ABOULFAZL, AZAR ADEL, ZANGOUEINEZHAD ABOUZAR. A TECHNIQUE FOR SUPPLY CHAINS CAPABILITY MEASURING IN SERVICING DEVELOPMENT USING FUZZY MCDM APPROACH. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES)[Internet]. 2010;14(2 (66)):149-172. Available from: https://sid.ir/paper/356437/en

IEEE: Copy

ABOULFAZL KAZAZI, ADEL AZAR, and ABOUZAR ZANGOUEINEZHAD, “A TECHNIQUE FOR SUPPLY CHAINS CAPABILITY MEASURING IN SERVICING DEVELOPMENT USING FUZZY MCDM APPROACH,” MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), vol. 14, no. 2 (66), pp. 149–172, 2010, [Online]. Available: https://sid.ir/paper/356437/en

Related Journal Papers