Application of Critical Incident Technique in Tacit Knowledge Documenting

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Hossein gholizade Rezvan; Ghafarian sokhnavr Zahra

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Journal Paper

Paper Information

Journal: ORGANIZATIONAL RESOURCES MANAGEMENT RESEARCH Year:2019 | Volume:9 | Issue:1 Page(s): 19-48

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Information Journal Paper

Title

Application of Critical Incident Technique in Tacit Knowledge Documenting

Author(s)

Hossein gholizade Rezvan | Ghafarian sokhnavr Zahra | Issue Writer Certificate

Keywords

tacit knowledge managementQ1

organizational experienceQ1

critical incident techniqueQ1

network analysisQ1

Abstract

The main purpose of this study is to documenting tacit knowledge derived from employee experience. A Critical Incident Techniqu was used to achieve this purpose. First, 51 employees of the Resource Planning and Development department of Ferdowsi University Of Mashhad participated in the research in order to find key actor, using the social network analysis. At this stage, social network analysis questionnaire was used to collect data. Based on the findings of the study at this stage, relationship arrangement graph of actors was depicted and actors positions was obtained based on centralization indices in network. Then, based on the results of data analysis, key actors in organizational knowledge network of Ferdowsi University of Mashhad were identified. At the next stage, Narrative interviews were used to to find effective and ineffective behaviors in dealing with critical incident. . .

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APA: Copy

Hossein gholizade, Rezvan, & Ghafarian sokhnavr, Zahra. (2019). Application of Critical Incident Technique in Tacit Knowledge Documenting. ORGANIZATIONAL RESOURCES MANAGEMENT RESEARCH, 9(1 ), 19-48. SID. https://sid.ir/paper/380992/en

Vancouver: Copy

Hossein gholizade Rezvan, Ghafarian sokhnavr Zahra. Application of Critical Incident Technique in Tacit Knowledge Documenting. ORGANIZATIONAL RESOURCES MANAGEMENT RESEARCH[Internet]. 2019;9(1 ):19-48. Available from: https://sid.ir/paper/380992/en

IEEE: Copy

Rezvan Hossein gholizade, and Zahra Ghafarian sokhnavr, “Application of Critical Incident Technique in Tacit Knowledge Documenting,” ORGANIZATIONAL RESOURCES MANAGEMENT RESEARCH, vol. 9, no. 1 , pp. 19–48, 2019, [Online]. Available: https://sid.ir/paper/380992/en

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