MEASURING ORGANIZATIONAL EFFECTIVENESS BY USING STRUCTURAL EQUATION MODELING APPROACH

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AMINI FASAKHODI ABBAS; HADINEJAD BEHJAT

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Journal: Management Research in Iran Year:2012 | Volume:16 | Issue:3 (76) Page(s): 1-20

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Information Journal Paper

Title

MEASURING ORGANIZATIONAL EFFECTIVENESS BY USING STRUCTURAL EQUATION MODELING APPROACH

Author(s)

AMINI FASAKHODI ABBAS | HADINEJAD BEHJAT | Issue Writer Certificate

Keywords

OBJECTIVES ATTAINMENTQ2

CUSTOMER SATISFACTIONQ2

EFFECTIVENESSQ2

STRUCTURAL EQUATION MODELING (SEM)Q1

Abstract

The contribution of the service sector in the global economy is rising nowadays, and organizations are the key elements of this economical sector. The customer-orientation and attempting to enhance the performance are fundamental role-players in the organizations success and EFFECTIVENESS. The present study assesses the organizational EFFECTIVENESS by using the structural equation modeling (SEM) statistical approach. As the main dependent variable, the organizational EFFECTIVENESS been considered as a function of CUSTOMER SATISFACTION and OBJECTIVES ATTAINMENT scales. Data were gathered from two customers population and managers population of the public banks of Dezfoul township, using two separate questionnaires. Based on the SEM approach, the 5 and 4 sub-scales of the CUSTOMER SATISFACTION and OBJECTIVES ATTAINMENT scales were considered as observed variables. The same scales and the main dependent variable, EFFECTIVENESS, were also defined as unobserved or latent variables and their interrelationship was then analysed through constructing a second-order confirmatory factor analysis (CFA) model. The Results confirmed the fitness and validity of both measurement models for CUSTOMER SATISFACTION and OBJECTIVES ATTAINMENT scales as well as the second-order CFA for assessment of EFFECTIVENESS, based on the gathered data. The precedence of the magnitude and significance of direct and indirect effects of the CUSTOMER SATISFACTION and its sub-scales were compared to the OBJECTIVES ATTAINMENT and its sub-scales on the organizational EFFECTIVENESS was another part of the results.

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References

CUSTOMER'S PATH TO SATISFACTION AT COMMERCIAL BANKS

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APA: Copy

AMINI FASAKHODI, ABBAS, & HADINEJAD, BEHJAT. (2012). MEASURING ORGANIZATIONAL EFFECTIVENESS BY USING STRUCTURAL EQUATION MODELING APPROACH. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), 16(3 (76)), 1-20. SID. https://sid.ir/paper/400917/en

Vancouver: Copy

AMINI FASAKHODI ABBAS, HADINEJAD BEHJAT. MEASURING ORGANIZATIONAL EFFECTIVENESS BY USING STRUCTURAL EQUATION MODELING APPROACH. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES)[Internet]. 2012;16(3 (76)):1-20. Available from: https://sid.ir/paper/400917/en

IEEE: Copy

ABBAS AMINI FASAKHODI, and BEHJAT HADINEJAD, “MEASURING ORGANIZATIONAL EFFECTIVENESS BY USING STRUCTURAL EQUATION MODELING APPROACH,” MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), vol. 16, no. 3 (76), pp. 1–20, 2012, [Online]. Available: https://sid.ir/paper/400917/en

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