Business Process Management and Financial Performance

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Nabi Zadeh Amin Reza; NOBARI ALIREZA

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Journal: Payavard Salamat Year:2021 | Volume:14 | Issue:5 Page(s): 435-442

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Information Journal Paper

Title

Business Process Management and Financial Performance

Author(s)

Nabi Zadeh Amin Reza | NOBARI ALIREZA | Issue Writer Certificate

Keywords

Business ProcessQ1

Performance ManagementQ1

Tehran University of Medical SciencesQ2

Abstract

Background and Aim: Business Process management is a comprehensive management approach that aims to align all dimensions and activities of the organization in line with customer needs and automates all processes of the organization. The aim of this study was to determine the effect of Business Process management on the financial performance of Tehran University of Medical Sciences. Materials and Methods: This research is an applied, descriptive and survey type and was conducted between the financial managers of Tehran University of Medical Sciences and Health Services in 2019. The research sample is 181 managers of 85 hospitals, faculties and research and development centers of the university who were selected from Cochran's formula and targeted sampling method. Data collection was done by questionnaires, in financial performance of Hernaeus et al. (2012) and Business Process management questionnaire, Yarmohammadian, et al. (2012). The validity of the questionnaires was confirmed by convergent and divergent validity and Cronbach's alpha reliability. In data analysis, 65. 2% of male respondents, 55. 49% had a master's degree or higher, 40. 49% had an age of 40 years and 34. 4% had more than 20 years of experience. Structural equation modeling (Smart. PLS software) was used to test the hypotheses. Results: Correlation of index structures of guidelines and treatment procedures and electronic files with mean variance(AVE) of 0. 587 and 0. 823 and profitability structures of medical centers, return on investment and value added 0. 737, 0. 755 and 0. 750, Shows sufficient and high correlation. The effect of Business Process management on university financial performance was confirmed as the main hypothesis with a path coefficient of 0. 881 and a significant value of 15. 383. Also, the effect of corrections related to guidelines and treatment procedures with financial performance with a coefficient of 0. 422 and a significant value of 3. 702 and corrections related to electronic records of patients with a coefficient of 0. 476 and a value of 4. 334. Conclusion: Business Process management system includes tools for modeling and analyzing data, integration programs, monitoring and optimization of activities that are effective in financial performance.

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APA: Copy

Nabi Zadeh, Amin Reza, & NOBARI, ALIREZA. (2021). Business Process Management and Financial Performance. PAYAVARD-SALAMAT, 14(5 ), 435-442. SID. https://sid.ir/paper/414941/en

Vancouver: Copy

Nabi Zadeh Amin Reza, NOBARI ALIREZA. Business Process Management and Financial Performance. PAYAVARD-SALAMAT[Internet]. 2021;14(5 ):435-442. Available from: https://sid.ir/paper/414941/en

IEEE: Copy

Amin Reza Nabi Zadeh, and ALIREZA NOBARI, “Business Process Management and Financial Performance,” PAYAVARD-SALAMAT, vol. 14, no. 5 , pp. 435–442, 2021, [Online]. Available: https://sid.ir/paper/414941/en

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