Determining and Ranking the Lean Criteria for Hospital Using Fuzzy Interpretive Structural Modeling (FISM)

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AMIN TAHMASBI HAMZEH; Ghasemi Maede

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Journal: Payavard Salamat Year:2020 | Volume:14 | Issue:4 Page(s): 333-343

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Information Journal Paper

Title

Determining and Ranking the Lean Criteria for Hospital Using Fuzzy Interpretive Structural Modeling (FISM)

Author(s)

AMIN TAHMASBI HAMZEH | Ghasemi Maede | Issue Writer Certificate

Keywords

Lean HospitalQ1

Eliminate WasteQ1

Increase Customer SatisfactionQ1

Fuzzy Interpretive Structural Modeling(FISM)Q1

Abstract

Background and Aim: The growing healthcare expenses, technological advancements and increasing competition in healthcare services, brings up new challenges for healthcare industry in providing appropriate services to customers. The Lean methodology, which is a managerial approach, provides tools necessary to Eliminate Waste and Increase Customer Satisfaction through increasing quality of the services and decreasing the wait times and costs. The Scope of this paper was to determine and rank the lean criteria for hospitals. Materials and Methods: Twenty Two base criteria for a lean organization was selected and reconciled to hospitals from literature review. Then they were evaluated by experts in the field using Likert scale, leading to 18 criteria. The correlation of these criteria was found using ISM methodology, followed by ranking of these criteria. Lastly, the criteria were categorized utilizing MICMAC analysis. Results: Utilizing MICMAC analysis, the"defining the flow of processes & continuous improvement", "utilizing visual surveillance to understand the situation & exploit the problems" were identified as the most important variables. Conclusion: In order to increase the quality of services and customer satisfaction and to reduce operating costs, hospitals are advised to utilize lean methodology. In which case the management should pay more attention to the two more important criteria derived by MICMAC analysis, "Defining the processes in order to find problems" and "Continuous improvement and utilizing visual surveillance in order to find problems".

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APA: Copy

AMIN TAHMASBI, HAMZEH, & Ghasemi, Maede. (2020). Determining and Ranking the Lean Criteria for Hospital Using Fuzzy Interpretive Structural Modeling (FISM). PAYAVARD-SALAMAT, 14(4 ), 333-343. SID. https://sid.ir/paper/415680/en

Vancouver: Copy

AMIN TAHMASBI HAMZEH, Ghasemi Maede. Determining and Ranking the Lean Criteria for Hospital Using Fuzzy Interpretive Structural Modeling (FISM). PAYAVARD-SALAMAT[Internet]. 2020;14(4 ):333-343. Available from: https://sid.ir/paper/415680/en

IEEE: Copy

HAMZEH AMIN TAHMASBI, and Maede Ghasemi, “Determining and Ranking the Lean Criteria for Hospital Using Fuzzy Interpretive Structural Modeling (FISM),” PAYAVARD-SALAMAT, vol. 14, no. 4 , pp. 333–343, 2020, [Online]. Available: https://sid.ir/paper/415680/en

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